Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
South Kesteven District Council's maladministration rate (78%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202413942 Local authority / ALMO / TMO
There was maladministration in the landlord's response to the resident's reports of repair to an external wall. The landlord delayed completing the works beyond its policy timescales, failed to carry out a prior risk…
202529161 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about a neighbour's CCTV camera, nor in its complaint handling. The landlord acted reasonably by visiting both properties,…
202334681 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of staff conduct. Our decision (determination) The complaint was resolved with intervention. We have made…
202330587
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The resident’s…
202204512
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of: Repairs to the property and the associated delays. The associated complaint.. Total compensation ordered: £200.
202111697
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also…
202204441
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202204441 South Kesteven District Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating…
202127106 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, and service failure in both the provision of window keys and complaint handling. The landlord was ordered to…
202116761
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged…
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