Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
South Lakes Housing's maladministration rate (0%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202407661 Housing association
The Ombudsman found no maladministration in the landlord's response to reports of the property being damp and cold, nor in its handling of the complaint. The landlord took appropriate and timely action in line with its…
Landlord Monitor feature
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