Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
South Liverpool Homes Limited's maladministration rate (20%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202300263 Housing association
The complaint concerned the landlord's response to concerns about staff conduct, a request for replacement kitchen flooring, and reports that contractors had damaged a carpet. The Ombudsman found the staff conduct…
202214749 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, response to concerns about staff conduct, or complaint handling. The landlord responded reasonably to a long-running…
202221149 Housing association
The Ombudsman found maladministration in the landlord's handling of a tenancy succession, including unlawfully backdating the tenancy and wrongly pursuing rent arrears, and service failure in its benefits support and…
202207567 Housing association
The resident complained that solar panels installed in 2015 had not provided the promised free electricity. The landlord failed to adequately address the initial informal complaint and was rude to the resident, but…
202104309 Housing association
The Ombudsman found no maladministration in the landlord's response to the residents' reports about noise and anti-social behaviour. The landlord investigated reports appropriately, liaised with agencies, issued…
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