Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
South Liverpool Homes Limited's maladministration rate (40%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202300263
The Ombudsman found no maladministration in the landlord’s handling of ; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen…
202214749
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the…
202221149
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears.…
202207567
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy…
202104309
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’).
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