Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 32 published decisions.
South Tyneside Council's maladministration rate (66%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202539878 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of the resident's rehousing application outside jurisdiction (allocations under the Housing Act 1996), maladministration in its handling of reports of damp and mould (failures…
202428304 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of reports of a leak and related damp and mould, and no maladministration in its handling of the complaint. The landlord acted in line with its policies,…
202347851 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's communication with the resident following her reports of ASB, because it did not acknowledge the ASB report within the 3 working days required by its ASB policy, and…
202343834 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of repair works to the resident's garden path: repairs were not carried out in line with its repairs policy, taking around 22 months longer than it should have,…
202314195 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of nuisance caused by a neighbour's smoking, and maladministration in its handling of the associated complaint. The landlord was…
202424803 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould (minor failings including an almost 3-month delay addressing the PIV unit noise issue and record-keeping gaps),…
202331185 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of roof repairs amounted to reasonable redress: it acknowledged the failings (delays, repeated missed appointments because scaffolding was not arranged, and scaffolding…
202401842 Local authority / ALMO / TMO
Maladministration found in the landlord's handling of roof repairs, render, pointing, damp, mould and associated work, and in its handling of joinery repairs, due to significant delays, poor record keeping and lack of…
202342147 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to the resident's reports of cold, damp and mould over a prolonged period, and maladministration in its complaint handling. It ordered £1,900…
202312194 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of faulty windows and her request to have all the windows replaced. It ordered a written apology, £400 compensation, an…
202405769 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp, mould and associated repairs. There were unreasonable delays in completing the bathroom fan and PIV unit repairs, a…
202234416 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of outstanding interior and exterior repairs, including water ingress and mould growth, and service failure in both its record…
202301018 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's damp and mould reports, citing delays and failures to fully investigate and record actions, but noting the landlord brought works…
202304960 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's concerns about the conduct of a staff member handling her ASB reports, and service failure in its complaint handling (delays and failure…
202314554 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of various repairs (windows, doors, plaster, roof and pipework), with prolonged delays and a lack of co-ordination and communication that caused avoidable…
202313544 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of various repairs to the property, including delays caused by its failure to update the resident's contact details, numerous missed appointments, and…
202227369 Local authority / ALMO / TMO
Across a wide-ranging repairs complaint, the Ombudsman found maladministration in the landlord's record keeping, service failure in its handling of porch/plastering repairs, a tree damaging a neighbour's fence, missed…
202126406 Local authority / ALMO / TMO
The Ombudsman found service failure by South Tyneside Council for giving conflicting information about damp and mould, and for not fully following its decant procedure. However, the landlord's offer of £400 compensation…
202207333 Local authority / ALMO / TMO
The Ombudsman found service failure by South Tyneside Council in its response to the resident's reports about staff conduct and in its complaint handling. The landlord was ordered to pay £200 compensation. The complaint…
202119436 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's management of repairs (including cancelled repairs, damp remedial works, and a replacement kitchen) because the landlord acknowledged its failings,…
202205688 Local authority / ALMO / TMO
The Ombudsman found maladministration by South Tyneside Council in its handling of a vulnerable resident's reports of antisocial behaviour (dog fouling and cannabis use), due to failures to follow ASB procedures, missed…
202210397 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour. The landlord responded within policy timescales, offered support, pursued enforcement action, and…
202119356 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its handling of bathroom damp repairs, removal of fly-tipped waste from the garden, and pest reports. The landlord acknowledged delays and…
202124147 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports and the December 2020 meeting, and reasonable redress for the cannabis report response. However, maladministration was found in the…
202127386 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request to reinstate the driveway, as the resident had accepted the property without a driveway via mutual exchange and the landlord…
202118424 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request to rebuild a former outhouse to increase kitchen space, as the resident accepted the property as it was and the landlord…
202124095 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as the landlord acted reasonably by maintaining contact, offering mediation, and seeking evidence, but was limited by…
202115896 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of garden path repairs, and determined that the landlord's apology and £60 compensation offer satisfactorily resolved the resident's complaints about…
202011890 Local authority / ALMO / TMO
The Ombudsman found service failure by South Tyneside Council regarding its handling of the resident's mutual exchange, due to unexplained delays in completing rectification work and poor communication. Two other…
202112662 Local authority / ALMO / TMO
The Ombudsman found maladministration by South Tyneside Council for its handling of a resident's request for replacement windows, including repeated failed repairs, failure to address water ingress damage, unannounced…
202105807 Local authority / ALMO / TMO
The Ombudsman determined that a complaint about an abandoned vehicle in a parking bay opposite the resident's property was outside its jurisdiction because the parking bay was not allocated to the resident or adjacent…
202012625 Local authority / ALMO / TMO
The Ombudsman found no maladministration by South Tyneside Council in its decision to decline the resident's request to install fencing outside his property, as the landlord acted in line with its policies and tenancy…
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