South Tyneside Council

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s communication with the resident following her reports of ASB. We have…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of 2. The landlords handling of the repair works to the garden path. 3. The landlord’s complaint handling.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the roof.. Total compensation ordered: £265.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding repairs to both the interior and exterior of her home, including…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s request for a…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her reports of antisocial…

The Ombudsman found maladministration, service failure in the landlord’s handling of the level of compensation the landlord offered the resident in relation to its handling of: Various repairs to the windows, doors,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of various repairs to the property.. Total compensation ordered: £400.

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's response to the resident’s: Concerns about being rushed to take up the tenancy of the property. Reports about the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports about the conduct…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about: The landlord’s management of repairs within the property including cancelled repair…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s request for…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of…

The Ombudsman found mediation settlement, service failure, reasonable redress, no maladministration, maladministration in the landlord’s handling of The resident complains about the landlord’s:. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s response to the resident’s report of a…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request that a former outhouse at the property be rebuilt, given her concerns regarding…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s former tenancy arrears. Handling of…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord's handling of: The resident’s request for replacement windows at his property. The associated…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s decision to decline the resident’s request to install fencing outside his property..