Southampton City Council

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failures to evidence investigations, complete a risk assessment, consider non-legal actions under its ASB…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Response to reports that the resident had no heating and hot water. The associated complaint. Our…

There was maladministration in the landlord's response to the resident's reports of noise and antisocial behaviour, due to poor communication, inadequate record-keeping, failure to evidence investigation of all reports,…

The Ombudsman found maladministration in the landlord’s handling of the level and reasonableness of the heating and heating administration portion of the resident’s service charges. Our decision (determination) The…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of : the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling..

The Ombudsman found no maladministration in the landlord’s handling of the resident’s report of repairs to the heating system and the associated charge..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance. Allegations of poor staff conduct. The Ombudsman…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. Request for it to waive heating…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould in the property..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports of antisocial behaviour in the resident’s neighbourhood. We have also decided to consider…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of rodent infestation.. Total compensation ordered: £850.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s:.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to be re-housed..…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the way the landlord dealt with the resident’s: report of a leak in his property in 2018. request for compensation for the 2018…