Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Southampton City Council's maladministration rate (73%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202520155 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failures to evidence investigations, complete a risk assessment, consider non-legal actions under its ASB…
202318910 Local authority / ALMO / TMO
There was maladministration in the landlord's response to reports of no heating and hot water (the resident was without these services for 12 days with no additional support offered), and maladministration in its…
202443016 Local authority / ALMO / TMO
There was maladministration in the landlord's response to the resident's reports of noise and antisocial behaviour, due to poor communication, inadequate record-keeping, failure to evidence investigation of all reports,…
202431015 Local authority / ALMO / TMO
The resident leaseholder complained that the heating and heating administration portion of their service charges was too high and calculated unreasonably. The Ombudsman determined the complaint was outside its…
202319968 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of a ceiling repair and its response to the resident's concerns about asbestos, service failure in its response to concerns about contaminated ash…
202324519 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of rusty water from the cold taps and a faulty internal stop tap, and in its handling of the related complaint, and service failure in its…
202419696 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of water ingress, damp and mould, in its complaint handling, and in its record keeping. It ordered the landlord to apologise, pay £2,670…
202306049 Local authority / ALMO / TMO
The landlord was found to have caused maladministration in its response to the resident's reports of defects causing damp and mould, with poor communication and unexplained delays in resolving defects on a new-build…
202220421 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Southampton City Council regarding repairs to the resident's under-floor heating system and the associated Landlord Heating Charge. The landlord responded promptly once the…
202326087 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of pest control reports and associated proofing works, which were significantly and repeatedly delayed, allowing rats continued access to the resident's…
202339127 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of ASB and noise nuisance (poor record-keeping, no formal interviews/action plan, and permitting laminate flooring without considering noise…
202215946 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to concerns about electrics, as it failed to follow the EICR recommendation for a 5-yearly check or a check when the tenancy changed. However, there was…
202203451 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's request to disconnect from the communal heating system, due to unreasonable delays, poor communication, and lack of transparency.…
202322414 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of reports of damp and mould: it responded promptly, arranged an extractor fan and a survey, and completed major leak repairs within around four months…
202211765 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of antisocial behaviour reports for failing to take adequate action beyond mediation, and maladministration in complaint handling for delays and failing…
202202900 Local authority / ALMO / TMO
The Ombudsman found maladministration by Southampton City Council for its handling of a resident's reports of rodent infestation. The landlord failed to complete recommended proofing works to block ingress points,…
202215115 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for window and door replacements. The landlord acted reasonably by surveying promptly, explaining its prioritisation system,…
202000348 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of antisocial behaviour, as it placed excessive emphasis on the resident's refusal to participate in mediation and failed to follow its own ASB…
202100164 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports and the resident's request to move, as the landlord took appropriate steps and there was insufficient evidence of ASB reaching the…
202113005 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Southampton City Council in its decision not to reimburse the resident for a shower seat he purchased. The landlord had ordered seats for the complex, offered a delayed start…
201915276 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Southampton City Council in its handling of the resident's reports of water ingress in the loft, as it investigated appropriately on multiple occasions and found no evidence…
201913487 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to a 2018 leak report or its handling of the resident's compensation claim, but found service failure in the landlord's complaint handling for failing…
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