Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Southend on Sea Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202115415 Local authority / ALMO / TMO
The Ombudsman found service failure by Southend-on-Sea Borough Council for delays in communal repairs (light, washing line), delays in internal repairs (follow-up after a leak, investigating a porch crack), and failure…
202009843 Local authority / ALMO / TMO
The Ombudsman found service failure by the ALMO (managing complaints on behalf of Southend-on-Sea Borough Council) for its poor handling of a leaseholder's complaint about gutter repairs. The ALMO inappropriately…
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