Southend on Sea City Council

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s response to: reports of damp and mould the resident’s complaint Our decision (determination)…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s request to move home due to antisocial…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of repairs. We have also investigated the landlord’s complaint handling. Our…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of an error with the boiler installation.…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the property. The associated complaint. Our decision…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the request for: shed removal. a kitchen extension. We have…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reports of damp and mould..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage to personal belongings and decorations.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of window and door replacement work at the resident’s property. Response to the resident’s reports of poor…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install external lighting by his…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation ordered: £700.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman has decided to consider:…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the subsequent repairs to the…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of : The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the…

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged..…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of mould.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the property when she moved in, and the landlord’s handling of the subsequent…