Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Southward Housing Co Operative Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202215781
The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The…
Landlord Monitor feature
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