Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Southway Housing Trust Manchester Limited's maladministration rate (86%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202401793 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s response to: The resident’s reports of damp and mould in the property and associated repairs. The associated…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.. Total compensation…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The…
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also…
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy application. This report also looks at the landlord’s…
The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about rights of access over shared pathways and the…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s concerns about scaffolding…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) application. Reports of pest infestation. The Ombudsman has…
The Ombudsman found maladministration in the landlord’s handling of the landlords handling of the resident’s: Reports of damp and mould. Associated complaint.. Total compensation ordered: £1050.
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the front door. Repairs to the skirting board.…
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the…
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: A boiler repair. The associated formal complaint.. Total compensation ordered: £100.
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This…
The Ombudsman found service failure, maladministration, reasonable redress, no maladministration, severe maladministration in the landlord’s handling of - The landlord's response to the res ident’s report of a leak .…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be transferred..
The Ombudsman found service failure, no maladministration in the landlord’s handling of The landlord’s handling of the resident’s disrepair reports relating to the bathroom..
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the resident said was caused by…
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's request to be reimbursed for a parking fine..
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: repair work in respect of mould and damp in the resident’s property. the associated formal complaint..…
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