Sovereign Housing Association Limited

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the resident’s belongings. The Ombudsman has also…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of collapsed ceilings, heating and hot water failures,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about communal repairs and communal cleaning. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record…

The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request for his electrics to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £900.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. The associated complaint.. Total compensation…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202127436 Sovereign Housing Association Limited 21 July 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of his reports of his home overheating.. Total compensation ordered: £675.

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring in the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint.. Total compensation…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. The associated complaint.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports that the property is cold and draughty and its handling of repairs to rectify the problem. The associated…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about communal grounds maintenance.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with the repair…

The Ombudsman found severe maladministration, reasonable redress, service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of repairs to a leak in the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her occupational therapist (OT). The…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.. Total…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to resident reports of an unsafe garden and the level of compensation offered..

The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the landlord’s response to:.

The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of fumes entering his property..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a faulty gas meter..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to the neighbour’s dog and fence..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for battens to be installed to her home..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s belief that their former property was unsafe..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a broken window within the property during its defect period..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: How the landlord handled repairs to the resident’s property following his reports of damp and mould. How…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about: The level and reasonableness of the resident’s service charges. The landlord’s handling of the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of soundproofing to the resident’s home.. Total compensation ordered: £200.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request for the data it held about him. Response to the resident’s concerns about the…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request that it install a gate to the resident’s shared garden..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports about repair works required at her property; reports about the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s request for cooling equipment in his bathroom. Handling of matters after its final complaint response on 25…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property..

The Ombudsman found reasonable redress in the landlord’s handling of The complaints are about:.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of Anti-Social Behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of an anti-social behaviour report made against the resident..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The cooker at the property. The electrics at…

The Ombudsman found maladministration in the landlord’s handling of The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale of their home..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement…