Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Sovereign Living Limited's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202204942 Housing association
The landlord delayed issuing a management pack for a shared ownership sale by 11 working days. The Ombudsman found the landlord's offer to waive the £150 fee and apologise was reasonable redress. However, the landlord's…
202101792 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's request to rectify damage to ceilings caused during an asbestos inspection, due to unreasonable delays in communication and follow-up.…
202111761 Housing association
The landlord was found to have maladministration for significant delays in completing redecoration works after a leak (179 days), but its initial compensation offer of £550 was reasonable. The Ombudsman ordered £700…
202015350 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the rear garden condition and its complaint handling. The landlord delayed around ten months (after pandemic adjustment)…
202102355 Housing association
The Ombudsman found service failure by Sovereign Living Limited in its handling of repairs to a garden wall (reported from 2018, finally replaced in 2021) and in its complaint handling. The landlord had offered £300…
202008903 Housing association
The Ombudsman found service failure in the landlord's handling of boiler repairs. The landlord was aware from December 2019 that the boiler was broken but did not proactively reinstate heating and hot water, instead…
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