Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 150 published decisions.
Sovereign Network Group's maladministration rate (91%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202526712 Housing association
Maladministration was found in the landlord's handling of subsidence works (ongoing since early 2023 with significant delays, poor oversight and communication) and in its complaint handling (delayed logging, limited…
202408355 Housing association
The landlord offered reasonable redress for its response to the resident's request for a gate key fob, having awarded £250 in compensation. However, there was maladministration in the landlord's complaint handling for…
202348271 Housing association
The landlord made reasonable offers of redress which resolved errors in its handling of the resident's reports of a roof leak and associated repairs, and its complaint handling. The Ombudsman made no orders but…
202518274 Housing association
The landlord offered reasonable redress for its handling of the resident's reports of repairs (damp, dry rot and a trip hazard) and the subsequent complaint. It accepted unreasonable delays and poor communication,…
202330492 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about the front door opening, as it responded appropriately and identified a viable solution. However, it found…
202432828 Housing association
The Ombudsman found service failure by the landlord in its response to the resident's concerns about being charged twice for External Management Costs in their 2023-2024 service charge actuals. While the landlord's…
202533249 Housing association
Maladministration was found in the landlord's handling of the resident's reports of damp, mould and follow-on repairs due to delays beyond its Repairs Policy timeframes, poor communication, and failure to consider the…
202542993 Housing association
Service failure was found in the landlord's handling of the replacement of a communal entrance door. The landlord accepted significant delays at stage 2 and offered compensation, but failed to complete the replacement…
202504481 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to a kitchen window handle and draughts from windows and doors, due to unreasonable delays and failure to consider the resident's reports of…
202539137 Housing association
Severe maladministration found in the landlord's handling of the resident's reports of damp and mould, including delayed inspections, poor communication, failure to consider habitability and Awaab's Law obligations, and…
202317025 Housing association
Maladministration was found in the landlord's handling of tree works and associated damage to belongings, and in its handling of the associated complaint. The landlord failed to communicate the change in scope of works,…
202453223 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repair issues, damp and mould in the bathroom, and service failure in its complaint handling. The landlord failed to resolve…
202503918 Housing association
Service failure was found in the landlord's handling of communal grounds maintenance due to inadequate record keeping and unclear completion of commitments. Maladministration was found in complaint handling because the…
202514382 Housing association
The Ombudsman found maladministration in the landlord's handling of the shower chair, service failure in its handling of the faulty shower pump, no hot water, and the complaint, and no maladministration regarding…
202227398 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise, due to delays in accessing sound monitoring data and record keeping failures, but no maladministration in the handling…
202401272 Housing association
The Ombudsman found reasonable redress in the landlord's handling of a roof leak and ceiling collapse (its £500 offer was proportionate but it failed to honour a commitment to consider further compensation), service…
202345806 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the affordability of the property, as its advice and signposting were reasonable. However, it found maladministration…
202410370 Housing association
Service failure was found in the landlord's handling of pest control in the resident's property, where recurring mice sightings persisted over an extended period and the landlord could have done more to consult…
202413383 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about security staff conduct, and no maladministration in its complaint handling. However, it found service failure in the…
202504219 Housing association
The Ombudsman found maladministration in the landlord's response to outstanding repairs throughout the property and in its complaint handling, service failure in its response to reports of a pest infestation, and no…
202533132 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, where repair work was delayed over 3 months outside policy timescales and remedial work remained outstanding 7 months after…
202531211 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, which were ongoing since 2017 and not resolved until January 2026, due to repair delays, poor record keeping…
202335097 Housing association
The complaint about the landlord's handling of the resident's concerns about rent arrears was resolved with the Ombudsman's intervention. The landlord agreed to apologise, pay £150 compensation, and provide a full…
202334235 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise, where it delayed action and missed opportunities to assess the noise and its impact, and in its complaint handling,…
202526784 Housing association
The Ombudsman found service failure in the landlord's handling of reports of safety concerns due to unclear, inconsistent and significantly delayed communication about a safeguarding referral, which undermined the…
202403104 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of a pest infestation and a roof leak, due to avoidable delays, repeated missed appointments, inconsistent communication and poor…
202323128 Housing association
The Ombudsman found maladministration, no maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s response to: reports of antisocial behaviour…
202527805 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to a bedroom window and balcony door.…
202520008 Housing association
The Ombudsman found maladministration in the landlord's handling of hot water repairs due to excessive delay, poor coordination and failure to monitor the repair, which remained unresolved for many months. No…
202418080 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. Our…
202341125 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about service charges. Reports of…
202416965 Housing association
Maladministration in the landlord's handling of reports of a vibrating noise in a new build property, due to lack of first-hand evidence, unclear decision not to arrange a specialist noise test, failure to inspect, and…
202404566 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: A lift repair. The resident’s complaint. Our decision (determination) We found…
202341831 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould handling of the associated complaint…
202520357 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s: Reports of water ingress, and subsequent damp, mould, and…
202519869 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the residents: Reports of antisocial behaviour (ASB) and…
202428087 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Guttering, drainpipes and French drains. Damp and mould. The…
202426955 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of faulty smoke alarms in the resident’s building.…
202400248 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of garden flooding and resulting damp, because it failed to inspect to identify the cause and instead placed the burden on the…
202436875 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's mutual exchange application, as its refusal notice failed to comply with the Housing Act 1985 requirements, did not correctly apply the…
202513424 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of pest reports. We have also considered the landlord’s complaint handling. Our decision…
202443674 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of repairs to the…
202339192 Housing association
The Ombudsman found reasonable redress for the landlord's handling of window repairs and washing machine hot water concerns, service failure for the intercom repairs, and no maladministration for the associated…
202423694 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould, and a sewage smell. The resident’s…
202408285 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports about rotting fascias and soffits, which took nearly 6 years to reach completion due to repeated timescale breaches, delays in…
202342744 Housing association
The landlord issued a revised service charge estimate for 2022-2023 that omitted reserve fund, refuse and communal maintenance charges, later reconciling accounts and charging an additional £393.65. The Ombudsman found…
202331542 Housing association
The Ombudsman found no maladministration in the landlord's handling of service charge concerns and its complaint handling, but found maladministration in its handling of defects and repairs. The landlord failed to…
202452934 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We found there was maladministration in the landlord’s handling of: Leaks,…
202508328 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s reports of water ingress and associated…
202442624 Housing association
The Ombudsman found service failure in the landlord's response to reports of noise nuisance from floorboards in the property above, due to significant delays in carrying out repairs and pursuing access, and for telling…
202415333 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of repairs that have now been completed by the landlord. What the complaint is about…
202449924 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s management of repairs, the underlying causes of damp and mould and…
202505611 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould caused by garden flooding, and the related repairs. Our decision (determination) The complaint was resolved…
202421437 Housing association
The Ombudsman found maladministration, no maladministration, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The associated complaint. Our…
202427549 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request to install a radiator in the WC.…
202507005 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak. We have also investigated the landlord’s…
202504006 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of…
202403659 Housing association
The landlord made an offer of reasonable redress resolving the complaint about its handling of reports of a leak, having acknowledged delays in repairing the leak and damage, and offered £675 compensation. No…
202413879 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, which were first reported in January 2023 but not effectively addressed, with delayed and incomplete repairs.…
202440105 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould in the property. We have also considered the…
202334016 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about street lighting and signage. We…
202508050 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was reasonable redress in the landlord’s handling of reports of a…
202452283 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial…
202506468 Housing association
There was maladministration in the landlord's response to the resident's request to be placed in a higher bidding band, as it failed to consider all evidence and family circumstances and did not communicate its banding…
202509495 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to:…
202444532 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: ASB. Misuse of the laundry…
202331886 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of a roof leak. The resident’s…
202430266 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s request for garden maintenance support. We have also…
202316658 Housing association
The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of ASB and associated fencing…
202511615 Local authority / ALMO / TMO
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord responded in line with the Code and its internal complaints procedure..
202404522 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was reasonable redress in the landlord’s handling of…
202440772 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s request for a parking permit. We have also investigated the landlord’s complaint…
202400986 Housing association
The Ombudsman found service failure in the landlord's handling of fence repairs due to a 3-month delay in completing follow-up works on a fence that posed a security risk, alongside communication failures. No…
202339751 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s sink and drainage repair. Complaint handling.…
202337749
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a leak..
202341372 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the garden fencing. The associated complaint. Our…
202337797 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of : The landlord’s response to damp and mould in the property. How the landlord responded to the complaint.…
202451134 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: a) A roof leak and associated damp. b) Reports about staff…
202421526 Housing association
The Ombudsman found maladministration, severe maladministration, service failure, outside jurisdiction in the landlord’s handling of The landlord did not deal with the resident’s complaint in line with its policy or the…
202429937 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s enquiry about repairs to guttering. Response to the resident’s…
202335025 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to a leak. Our decision (determination) The complaint was resolved with our intervention. We have made recommendations for the…
202421481 Housing association
The Ombudsman found maladministration in the landlord's handling of a query about the resident's rent account, as it failed to fully investigate the query or explain why it could not do so. It also found service failure…
202502180 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of the resident’s: Concerns about energy efficiency works and…
202323132
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling..
202417641
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. complaints..
202348390
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. Associated complaint.. Total…
202501012
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat..
202448707
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement…
202428352
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of a leak causing damp at the property. Complaint handling..
202501881 Housing association
The Ombudsman found maladministration in the landlord's handling of a repair to a leak into the resident's flat. The landlord failed to progress the repair within a reasonable time, failed to act on access issues for…
202430258
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling.. Total compensation ordered: £750.
202419189
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding…
202417316
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be…
202405516
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint..
202323648
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s…
202444520
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a shower rail repair..
202338287
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.. Total compensation ordered: £100.
202329702
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Defects. Noise nuisance.. Total compensation ordered: £25.
202449999
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. Insulation works at the…
202343694
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s…
202440787
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI).…
202422680
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative..
202307583
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord's handling of her concerns about: The condition of the property…
202449233
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics..
202503528
The Ombudsman found service failure in the landlord’s handling of This investigation considers: The landlord’s handling of the resident’s reports of a shed roof leak. The landlord’s handling of the resident’s reports of…
202450540
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.. Total compensation ordered: £600.
202336504
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The…
202414162 Housing association
No maladministration was found in the landlord's handling of the resident's reports of the intercom system not working, as the landlord appropriately investigated with its contractor and manufacturer. However, service…
202400635 Housing association
Service failure was found in the landlord's handling of the resident's reports of noise and ASB due to warning letters issued without proper approval, staff changes, missed appointments and inconsistent communication…
202327877
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the…
202225562
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord's response to his reports about its contractors' conduct..
202347376
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property..
202324281
The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint..
202335064
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the associated complaint.. Total compensation…
202442392
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to…
202331273
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to amend his tenancy..
202419125
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp, mould, and associated window and door issues. Communal maintenance concerns.. Total…
202304283
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.. Total…
202440510
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to:.
202419762
The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint..…
202437640
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns of a leak in the property, as well as damp and mould. We have also investigated the landlord’s…
202311949
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s…
202314646
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, internal…
202336810
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.. Total compensation ordered:…
202330557
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a rodent infestation affecting the resident’s property..
202430171
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s responses to the resident’s: reports of a leak through around his living room window causing damp. associated…
202400099
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Damp and mould. The resident’s complaint.. Total compensation ordered: £650.
202418190
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.. Total compensation…
202338588
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for trees to be cut back..
202415159
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.. Total compensation ordered:…
202339788
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.. Total compensation ordered: £500.
202324625
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling..
202318094
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling..
202308787
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with…
202329310
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a recurring roof leak and its repair and replacement. We have also considered the landlord’s complaint handling.. Total…
202302422
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.. Total compensation ordered: £350.
202332465 Housing association
Service failure found in the landlord's handling of damp and mould reports, and maladministration found in its handling of drainage repairs/rat infestation and in its complaint handling. The landlord was ordered to pay…
202340976
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21…
202315568
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a property transfer offer..
202300796
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of reports of a smell in the property..
202200747
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202407108
The Ombudsman found maladministration in the landlord’s handling of : the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a…
202222122
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.. Total compensation…
202407321
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of…
202327333
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak and subsequent request for reimbursement of costs.. Total compensation ordered: £270.
202220497
The Ombudsman found no maladministration in the landlord’s handling of how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end…
202301929
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated formal complaint. Slippery…
202233938
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling of the resident’s request for…
202204683
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of repairs to a leak which caused damage to the resident’s ceiling. The Ombudsman has also considered the…
202306221
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of repairs to the back door. The associated…
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