Sovereign Network Homes
202446672
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..
Housing association
Sovereign Network Homes
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 119 published decisions.
- No maladministration 22
- Reasonable redress 23
- Service failure 48
- Maladministration 86
- Severe maladministration 11
- Mediation / settlement 3
Sovereign Network Homes's maladministration rate (89%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (119)
All landlordsSovereign Network Homes
202420358
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs..
Sovereign Network Homes
202415627
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking…
Service failure No maladministration Maladministration complaint handling delay repairs delay window repair communication failure
Sovereign Network Homes
202325540
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: An emergency repair. The associated complaint..
No maladministration Service failure leak water ingress complaint handling delay repairs delay kitchen repair
Sovereign Network Homes
202230225
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of…
Maladministration Service failure Reasonable redress No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202433680
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202333482
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of a repair to the resident's balcony door..
Sovereign Network Homes
202326209
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the resident’s reports…
Sovereign Network Homes
202322657
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of leaks in the property.. Total compensation ordered: £1560.
Sovereign Network Homes
202418022
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks and the associated repairs..
Sovereign Network Homes
202306022
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct and communication from the…
Sovereign Network Homes
202424745
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £620.
Sovereign Network Homes
202421228
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.. Total…
Sovereign Network Homes
202332361
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues with his bedroom window..
Sovereign Network Homes
202321413
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the front of the building.. Total compensation ordered: £1878.
Sovereign Network Homes
202315751
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Leaks in the property. Damp and mould, and the…
Reasonable redress No maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202315902
The Ombudsman found reasonable redress in the landlord’s handling of : The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint..
Sovereign Network Homes
202328601
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak from the balcony above. The resident’s complaint.. Total compensation…
Maladministration Service failure leak water ingress complaint handling delay repairs delay communication failure
Sovereign Network Homes
202343795
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.. Total…
Sovereign Network Homes
202313652
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: A valuation following a Right to Acquire application. The information it provided on its fees. The associated…
Sovereign Network Homes
202318203
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint.. Total compensation ordered: £2790.
Sovereign Network Homes
202403595
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the…
Sovereign Network Homes
202330161
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s…
Sovereign Network Homes
202340689
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of wet room repairs..
Sovereign Network Homes
202315037
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of: The resident’s request for data covered by General Data Protection Regulation. The resident’s reports of several repairs…
Sovereign Network Homes
202331820
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £1626.
Sovereign Network Homes
202230265
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his…
Sovereign Network Homes
202339335
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance of the property/block, including resident…
Sovereign Network Homes
202306025
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns over the safety of a carbon monoxide alarm. The landlord’s complaint handling has also been…
Sovereign Network Homes
202232633
The Ombudsman found service failure in the landlord’s handling of the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation in his building..
Sovereign Network Homes
202320827
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has also investigated the landlord’s handling of the…
Sovereign Network Homes
202306510
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about:. Total compensation ordered: £350.
Service failure No maladministration Maladministration complaint handling delay repairs delay communication failure carpet damage
Sovereign Network Homes
202306041
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and subsequent…
Severe maladministration Maladministration leak water ingress complaint handling delay repairs delay disrepair
Sovereign Network Homes
202304392
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak in the property.. Total compensation ordered: £600.
Sovereign Network Homes
202217522
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the…
Sovereign Network Homes
202401659
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of window repairs.. Total compensation ordered: £1500.
Sovereign Network Homes
202310504
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the frequency of the cleaning contract. Associated formal complaint..
Maladministration Service failure complaint handling delay service charge communication failure roof repair
Sovereign Network Homes
202331107
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to…
Maladministration No maladministration damp and mould complaint handling delay repairs delay disrepair
Sovereign Network Homes
202326330
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, damp and mould…
Service failure Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202341137
The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports of water ingress, damp and mould.. Total compensation ordered: £1975.
Sovereign Network Homes
202344420
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about cold and a request for insulation in her bedroom. The Ombudsman has also considered the…
Sovereign Network Homes
202327775
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the external lighting on the estate. The resident’s associated complaint.. Total compensation ordered: £50.
Sovereign Network Homes
202311429
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about the fitting of his kitchen door; associated complaint..
Sovereign Network Homes
202306986
The Ombudsman found reasonable redress, service failure in the landlord’s handling of REPORT COMPLAINT 202306986 Sovereign Network Homes 23 September 2024 Our approach The Housing Ombudsman’s approach to investigating…
Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202323139
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s doorframes, doors, and floorboards. Complaint handling.. Total compensation ordered: £3300.
Sovereign Network Homes
202310482
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Major works to the roof of the building. Associated remedial repairs…
Sovereign Network Homes
202336875
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for a management transfer.. Total compensation ordered: £200.
Service failure communication failure
Sovereign Network Homes
202225299
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. windows throughout the property. the…
Sovereign Network Homes
202319943
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202319943 Sovereign Network Homes 29 August 2024 Our approach The Housing Ombudsman’s approach to…
Maladministration Service failure Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202309571
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould in the resident’s property..
Sovereign Network Homes
202314090
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The Ombudsman has considered the landlord’s complaint…
Sovereign Network Homes
202325082
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of multiple repairs required at her new home following a mutual exchange.. Total compensation…
Sovereign Network Homes
202347567
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.. Total compensation…
Sovereign Network Homes
202308206
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of reports of safety concerns with fire doors in the property.. Total compensation ordered: £350.
Sovereign Network Homes
202318926
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord's response to the resident's: Reports of problems with the property including with the cavity wall…
No maladministration Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202317640
The Ombudsman found maladministration in the landlord’s handling of is about the landlord’s handling of the resident’s report of noise.. Total compensation ordered: £370.
Sovereign Network Homes
202313853
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damage to the front door of the resident’s property and associated…
Severe maladministration Maladministration repairs delay record keeping communication failure door repair
Sovereign Network Homes
202320450
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.. Total…
Sovereign Network Homes
202305649
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of a leak in his kitchen; reports of communal loft hatch…
Maladministration Reasonable redress Service failure leak water ingress complaint handling delay repairs delay communication failure
Sovereign Network Homes
202301357
The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to damp and mould. Response to repair issues including the…
Maladministration Mediation / settlement Service failure Reasonable redress damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202314764
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of a leak. This Service has also considered the landlord’s complaint handling.. Total compensation…
Severe maladministration Maladministration leak water ingress complaint handling delay repairs delay decant
Sovereign Network Homes
202300111
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and mould in September 2023. The…
Maladministration Reasonable redress damp and mould complaint handling delay repairs delay window repair
Sovereign Network Homes
202230369
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: record keeping; handling of the resident’s reports of heating issues..
Sovereign Network Homes
202308840
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disrepair including damp and mould..
Sovereign Network Homes
202303563
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This report will also assess the…
Sovereign Network Homes
202301684
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of a request to buy…
Sovereign Network Homes
202325277
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.. Total compensation…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202227310
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Reports of damaged belongings. Concerns…
Maladministration No maladministration Service failure damp and mould repairs delay window repair decant
Sovereign Network Homes
202313628
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following…
Reasonable redress No maladministration repairs delay service charge heating hot water bathroom repair
Sovereign Network Homes
202224013
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202232195
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The repairs to the windows in the property. The reports of damp and mould at the property. The complaint, including the…
Sovereign Network Homes
202302717
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.. Total compensation…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202222809
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of service charges for the property..
Maladministration service charge
Sovereign Network Homes
202222407
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the heaters, and the associated request for a refund for increased…
Reasonable redress Service failure complaint handling delay repairs delay heating hot water record keeping
Sovereign Network Homes
202234157
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to concerns relating to the communal grassed area and request for benches. This report has also considered the…
Service failure Maladministration complaint handling delay repairs delay service charge record keeping
Sovereign Network Homes
202220635
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in the basement of the property; reports of ventilation issues and that vents had…
Sovereign Network Homes
202304408
The Ombudsman found reasonable redress, service failure in the landlord’s handling of :. Total compensation ordered: £50.
Reasonable redress Service failure complaint handling delay repairs delay communication failure door repair
Sovereign Network Homes
202234968
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s:…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202228372
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of reports of damp and mould. Complaint handling.. Total compensation ordered: £5250.
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202234046
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Identification of a leak in her bathroom. Handling of her…
Maladministration Reasonable redress Service failure damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202231810
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning repairs including heating issues, damp, and…
Service failure Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202214159
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in the…
Maladministration Service failure No maladministration asb service charge lift failure communication failure
Sovereign Network Homes
202121137
The Ombudsman found maladministration, service failure in the landlord’s handling of the provision of estate services paid for by the resident through his service charge to the landlord. The Ombudsman has also…
Maladministration Service failure complaint handling delay repairs delay window repair service charge
Sovereign Network Homes
202213941
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp, mould and water ingress . The Ombudsman has also considered the landlord’s complaint…
Sovereign Network Homes
202224092
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the residents reports of damp and mould at the property. Response to the resident’s reports of…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202108328
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s reports of cracks in the wall. The resident’s reports of…
Sovereign Network Homes
202220542
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the kitchen. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation ordered:…
Sovereign Network Homes
202209641
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s letting of the empty flat above the resident. The landlord’s handling of the resident’s reports…
No maladministration Maladministration Service failure complaint handling delay window repair asb communication failure
Sovereign Network Homes
202222699
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: request to carry out an asbestos survey; access to the resident’s property; termination of the…
Sovereign Network Homes
202204756
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our…
Maladministration Severe maladministration damp and mould complaint handling delay repairs delay window repair
Sovereign Network Homes
202215203
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of water damage to the kitchen ceiling. Reports of damage to the bathroom…
Sovereign Network Homes
202209696
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handing of the resident’s rent account, and the resulting legal action due to rent arrears..
Sovereign Network Homes
202220575
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of vermin in her property..
Sovereign Network Homes
202224354
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The Ombudsman has also considered the landlord’s…
Sovereign Network Homes
202207035
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: reports of noise nuisance and antisocial behaviour (ASB); reports of poor…
Sovereign Network Homes
202212307
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response of the resident’s reports of: Mechanical ventilation issues. Various repairs. Staff conduct. Allegations of antisocial…
Sovereign Network Homes
202214095
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s provision of information relating to: Parking. Snags and defects..
Sovereign Network Homes
202222058
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request it: repair the heating system; resolve an intermittent humming…
Service failure Maladministration Reasonable redress damp and mould repairs delay heating hot water record keeping
Sovereign Network Homes
202216167
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of two leaks: A leak from the bathroom, which affected the dining room ceiling. A leak within the kitchen which…
Sovereign Network Homes
202124797
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: record keeping; handling of the resident’s reports of antisocial behaviour (ASB), drug use, and…
Maladministration Mediation / settlement Service failure complaint handling delay asb record keeping communication failure
Sovereign Network Homes
202217762
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach…
Sovereign Network Homes
202220507
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property..
Sovereign Network Homes
202219913
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s; Handling of the resident’s request for it to provide CCTV footage to the police following a burglary. Complaints…
Sovereign Network Homes
202123467
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. The landlord’s…
Reasonable redress Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Sovereign Network Homes
202221533
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about a boundary fence..
Sovereign Network Homes
202218988
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to the communal lift.. Total compensation ordered: £390.
Sovereign Network Homes
202208966
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be allocated a disabled parking space..
No maladministration communication failure
Sovereign Network Homes
202126818
The Ombudsman found service failure, maladministration in the landlord’s handling of : the landlord’s handling of the resident’s request to move home; and the associated complaint.. Total compensation ordered: £500.
Sovereign Network Homes
202126632
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202126632 Network Homes Limited 12 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
Service failure complaint handling delay
Sovereign Network Homes
202216523
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s driveway..
Maladministration repairs delay
Sovereign Network Homes
202125306
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the…
Sovereign Network Homes
202211480
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of:.
Sovereign Network Homes
202122676
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about…
Sovereign Network Homes
202116990
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing…
Service failure No maladministration Maladministration complaint handling delay repairs delay window repair service charge
Sovereign Network Homes
202117588
The Ombudsman found service failure, mediation settlement, maladministration in the landlord’s handling of : the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s…
Service failure Mediation / settlement Maladministration complaint handling delay repairs delay asb record keeping
Sovereign Network Homes
202113716
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202113716 Network Housing 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and…
Sovereign Network Homes
202128502
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202128502 Network Homes Limited 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…
Sovereign Network Homes
202127215
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident’s enquiries about service charges for communal electricity. The resident’s complaint.. Total…
Reasonable redress Service failure complaint handling delay service charge lift failure communication failure
Sovereign Network Homes
202015554
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence;…
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