Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Sparrow Shared Ownership Limited's maladministration rate (50%) is lower than the average for comparable landlords (67%) across published Ombudsman determinations.
202404510 For-profit provider
The Ombudsman found maladministration in the landlord's handling of reports of a loss of heating and hot water, which was not attended to within repair policy timescales and involved poor planning and contractor…
202318978 For-profit provider
The Ombudsman found maladministration in the landlord's response to reports of defects to a shared ownership new-build flat (bedroom window and patio door set causing mould, draughts and condensation), due to long…
202343253 For-profit provider
The Ombudsman found reasonable redress in the landlord's handling of a reported defect (kitchen lino damage and water ingress) and in its complaint handling. No orders were made; the landlord had already acknowledged…
202325309 For-profit provider
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about the condition of her garden following drainage repair works, as the landlord was not responsible for garden maintenance…
202334273 For-profit provider
The Ombudsman found reasonable redress on both heads of complaint — the landlord's response to the resident's concerns about cladding and defects, and its complaint handling. The landlord apologised and offered…
202304514 For-profit provider
The Ombudsman found reasonable redress in the landlord's handling of a shared ownership leaseholder's reports of new-build defects and in its associated complaint handling. The landlord generally facilitated and chased…
202314747 Housing association
The Ombudsman found reasonable redress on the landlord's handling of defects to the shared-owner's property and on its complaint handling, given the landlord's £450 total compensation offer and apologies. The complaint…
202309277 For-profit provider
The Ombudsman found the landlord's handling of the defects the resident reported, his parking allocation and the associated complaint amounted to reasonable redress, because the £1,090 compensation it offered (with £870…
202219349 For-profit provider
The Ombudsman found maladministration in the landlord's handling of noise transference concerns due to prolonged delays, poor record-keeping, and failure to keep the resident updated. Reasonable redress was found for…
202211908 For-profit provider
The Ombudsman found maladministration for the landlord's handling of damp and mould reports, with unreasonable delays, poor communication, and inadequate record-keeping. Maladministration was also found for complaint…
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