Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Sparrow Shared Ownership Limited's maladministration rate (90%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202404510 For-profit provider
The Ombudsman found maladministration in the landlord's handling of reports of a loss of heating and hot water, which was not attended to within repair policy timescales and involved poor planning and contractor…
202318978 For-profit provider
The Ombudsman found maladministration in the landlord's response to reports of defects to a shared ownership new-build flat (bedroom window and patio door set causing mould, draughts and condensation), due to long…
202343253
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of We have not made orders for the landlord to put things right. Summary of reasons The…
202325309
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the condition of her garden. We…
202334273
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding issues with the cladding and defects. The…
202304514
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of defects. The associated complaint..
202314747
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to…
202309277
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint..
202219349
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition of the…
202211908
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint…
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