Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Spitalfields Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202217735 Housing association
The Ombudsman found service failure in communal area cleaning/decoration handling, maladministration in entry phone repairs handling and complaint handling, no maladministration in rent arrears dispute handling, and the…
202003302 Housing association
The Ombudsman found maladministration for the landlord's failure to proactively communicate with the resident over nearly 4 years about cladding removal and fire safety/EWS1 issues, and severe maladministration for its…
202016687 Housing association
The Ombudsman found no maladministration in the landlord's repairs team responses to calls and emails, as there was no evidence of failure. However, there was maladministration in the landlord's complaint handling due…
202008492 Housing association
The Ombudsman found severe maladministration in both the landlord's complaints handling and its response to reports of leaks and damage to belongings. The landlord delayed providing a formal complaint response for 8-9…
202008574 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to purchase her property, as the landlord correctly explained she was not eligible for Right to Buy, Right to Acquire, or the…
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