Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
St Albans City and District Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202503830 Local authority / ALMO / TMO
Maladministration was found in the landlord's management of damp and mould, which left the resident in poor conditions for at least 5 months due to missed repair targets and unresolved defects. Service failure was found…
202429798 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about latex used in his flooring and in its handling of the storage of his belongings, and service failure in its handling of…
202501155 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of roof repairs, loft insulation renewal, shed roof repairs, and the resident's complaint, citing lengthy delays, poor contractor oversight, missed…
202418681 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of repair issues: it failed to properly consider, investigate or address the nine repair items raised, and delayed completing…
202439371 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about insulation in the communal areas and leaks, damp and mould in his flat. There were unreasonable delays in addressing the…
202417681 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to windows and external doors, and in its complaint handling, ordering £500 compensation and an apology. It found no maladministration in the…
202420328 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports about the property's condition (boiler, damp, mould and other health and safety issues) and in its handling of her antisocial…
202429405 Local authority / ALMO / TMO
The Ombudsman found maladministration in relation to the condition of the property on letting and further repairs, the landlord's response to reports of mould, and its complaint handling. It ordered the landlord to pay…
202300948 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repairs to address the property's condition (insulation upgrades) and in its complaint handling. Complaints about damage…
202306122 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the condition of the property and outstanding void repairs (including mould), and maladministration in its complaint…
202227257 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a boundary/fencing dispute it had caused through its own error, and service failure in its handling of ASB reports and the associated complaint,…
202219922 Local authority / ALMO / TMO
Maladministration for starting roof works before the section 20 consultation period ended and not seeking tribunal dispensation. Also maladministration for complaint handling: failing to treat an email as a complaint…
202202633 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of noise disturbance reports due to delays, poor communication, and failure to follow up on repairs over several years. Maladministration was also found…
202115679 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's repair reports (including damp and front door issues) or in its complaint handling. The landlord appropriately limited repairs during…
202012034 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to outstanding repairs and pest infestations, and in its complaint handling. The landlord acknowledged delays but offered inadequate lump-sum compensation…
202103381 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its decision that the resident would need to downsize following succession to a three-bedroom property, as the landlord's position was clear, consistent, and…
201913967 Local authority / ALMO / TMO
The Ombudsman found service failure by St Albans City and District Council in its response to leaks and remedial works, and in its complaint handling and communication. While the landlord initially responded…
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