Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
St Albans City and District Council's maladministration rate (94%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202503830 Local authority / ALMO / TMO
Maladministration was found in the landlord's management of damp and mould, which left the resident in poor conditions for at least 5 months due to missed repair targets and unresolved defects. Service failure was found…
202429798 Local authority / ALMO / TMO
The Ombudsman found outside jurisdiction, maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Repairs in the resident’s property.…
202501155
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken…
202418681
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint…
202439371
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.. Total…
202417681
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for compensation due to high heating bills.…
202420328
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and…
202429405
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response…
202300948
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a…
202306122
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void repairs. Complaint handling.. Total…
202227257
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about ownership of land between her property and a neighbour’s. The resident’s…
202219922
The Ombudsman found maladministration in the landlord’s handling of the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s complaint handling has also been…
202202633
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also considered the landlord’s…
202115679
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front…
202012034
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy began. The resident’s…
202103381
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision that the resident would have to downsize following succession to the property..
201913967
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and…
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