Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
St Mungo Community Housing Association's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202401815 Housing association
The landlord took reasonable steps to return a DWP overpayment and appropriately explained its position on arrears accrued before the tenancy transfer, so there was no maladministration on the rent/refund issue.…
202346162 Housing association
The Ombudsman found severe maladministration in the landlord's response to reports of mice, its response to vulnerabilities, health and welfare concerns, its complaint handling and its record keeping; maladministration…
202214386 Housing association
The landlord was found to have service failure for its handling of compensation following roof leaks and damp issues, and for its complaint handling. The compensation offered was broadly reasonable but miscalculated,…
202114501 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's rent account after it gave incorrect advice about housing benefit entitlement, causing significant arrears and distress over two years.…
201910473 Housing association
The landlord was found to have maladministration for failing to complete void works before the resident moved in and for extensive delays in carrying out repairs over many months. Service failure was found for poor…
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