Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Stafford & Rural Homes's maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202110240 Housing association
The Ombudsman found maladministration for the landlord's unacceptable delay of over 12 months in completing roof repairs to resolve water penetration, service failure for complaint handling delays, and no…
202113034 Housing association
The landlord delayed replacing the resident's roof for around 7 months (June 2020 to January 2021), communicated poorly, and carried out substandard plastering. It acknowledged the failings, apologised, rectified the…
201903660 Housing association
The Ombudsman found no maladministration by the landlord in its handling of the resident's complaint about a letter sent by the chief executive. The landlord responded promptly, explained its position, and followed its…
202009884 Housing association
The landlord was found to have maladministration for its delayed response to repairs (leaking roof, damp and mould) and a bedbug infestation, and severe maladministration for its complaint handling, including excessive…
202014819 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about staff conduct (the staff member was appropriately informing the resident of arrears policy) or in its response to his…
201914039 Local authority / ALMO / TMO
The landlord made reasonable redress for its failures to complete repairs (damp/mould, leak, stoptap) within reasonable timeframes, offering a 25% rent reduction, £720 for damaged items, £150 inconvenience compensation,…
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