Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Stafford & Rural Homes's maladministration rate (67%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202110240
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s request to be…
202113034
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak and follow-on works..
201903660
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive..
202009884
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug…
202014819
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of concerns over the conduct of a member of its staff. The landlord’s response to the resident’s…
201914039
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to residents’ reports about: The level of compensation provided for acknowledged…
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