Star Housing
202220505
The Ombudsman found service failure in the landlord’s handling of : The information provided by the landlord before the resident accepted the tenancy. The landlord’s response to the resident’s request to alter the…
Housing association
Star Housing
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- Reasonable redress 1
- Service failure 1
Star Housing's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlordsStar Housing
202204097
The Ombudsman found reasonable redress in the landlord’s handling of the level of compensation offered following the resident’s complaint about repairs..
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