Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Stevenage Borough Council's maladministration rate (64%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202408578 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of communal repairs (leaking guttering, a communal light being too bright, and communal doors not locking, causing a disturbance and leaking), its…
202314292 Local authority / ALMO / TMO
The complaint about the landlord's response to a roof leak and damp and mould was resolved with intervention. The Ombudsman noted delays in the developer completing works and a lack of consideration of redress during…
202321733 Local authority / ALMO / TMO
The Ombudsman found the landlord had offered redress before investigation that satisfactorily resolved the complaint about its handling of gutter leak, fascia, soffit and roof repairs, where works took over 15 months to…
202416582 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's concerns about water charges collected within their rent, specifically that the landlord should have been more proactive in signposting the option of a…
202325937 Local authority / ALMO / TMO
The resident asked the landlord to fit more storage cupboards and cover exposed gas pipes in the kitchen. The Ombudsman found no maladministration: the landlord properly considered the kitchen size and unit numbers,…
202428889 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to park within the property boundary and his request for a management transfer. The landlord followed OT recommendations,…
202412705 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, and service failure in its handling of the complaint. The landlord was ordered to apologise, pay £950…
202308817 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the leaseholder's reports of condensation in the loft and of damp and mould, but found service failure in its handling of concerns about the…
202300243 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of ongoing issues with windows and doors (unreasonable delay replacing doors and failure to follow through with commitments),…
202308854 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a draught, its handling of concerns about the installation of a PIV unit and increased heating costs, and its handling of the…
202342284 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp, mould and water ingress, in its complaint handling, and in its record keeping. It ordered a total of £825 compensation…
202307782 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's report that a neighbour had moved a boundary fence, and in its complaint handling. The landlord failed to provide a meaningful response…
202318596 Local authority / ALMO / TMO
The Ombudsman found the complaint about the landlord's handling of fence repairs was outside jurisdiction because it was not exhausted through the landlord's complaints procedure. However, there was service failure in…
202318656 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a roof leak, damp and mould and asbestos at the resident's property, which took over a year to resolve, and a service failure in its handling of the…
202222963 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of an electrical safety inspection warrant or its complaint handling. Several other complaints (gas disconnection, boiler/fencing repairs, disabled…
202216063 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to a resident leaseholder following a fire at the block. While the landlord took appropriate action to rectify damage, it failed to provide proactive…
202205985 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction. Issues regarding the Right to Buy application and linked matters fall under the Local Government and Social Care Ombudsman, personal information…
202205029 Local authority / ALMO / TMO
The Ombudsman found maladministration by Stevenage Borough Council for its handling of reports of subsidence at a leaseholder's property, due to excessive delays in inspecting the property and removing a tree causing…
202119525 Local authority / ALMO / TMO
The Ombudsman found maladministration by Stevenage Borough Council in its response to a leaseholder's concerns following the disturbance of asbestos during cupboard door replacement works. While the landlord…
202211783 Local authority / ALMO / TMO
The Ombudsman found maladministration by Stevenage Borough Council for its delayed response to the resident's reports about kitchen, bathroom, door and window repairs, and for its poor complaints handling. The…
202013153 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of the resident's complaint about misuse of disabled parking bays. It failed to recognise that parking in a disabled bay without a permit breached its own…
202009309 Local authority / ALMO / TMO
The Ombudsman found service failure by Stevenage Borough Council regarding its response to a leaseholder's concerns about works to an asbestos-containing ceiling. While the landlord gave detailed responses and took…
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