Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 29 published decisions.
Stockport Homes Limited's maladministration rate (55%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202438843 Housing association
Maladministration was found in the landlord's handling of reported leaks and repairs, with significant delays in identifying the cause and completing follow-on works, leaving the children's bedroom unusable for a…
202506964 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of damp and mould and associated repairs (repairs took too long and delays were not communicated), in its communication about the resident's request for a…
202338709 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, housing application, or the associated complaint. The landlord acted in line with its ASB, good neighbourhood…
202329955 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of damp and mould (including record-keeping failures, failure to deploy its rapid response team and to comply with its damp and…
202421475 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of a leak and his request for compensation. It acted promptly and in line with its repairs policy, resolving the leak within…
202326007 Local authority / ALMO / TMO
The resident complained about the landlord's handling of reports that her garden was waterlogged and its grass would not grow. The Ombudsman found no maladministration: the landlord was not obliged to maintain the…
202338672 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's shared ownership property purchase. It identified avoidable communication failings during the early stages and minor gaps in contact…
202330786 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of beetles in the property and in its record keeping. It used its discretion to pay for pest control, but delayed in checking…
202419791 Local authority / ALMO / TMO
The Ombudsman could not consider the resident's complaint about the landlord's response to his subject access request as it falls within the ICO's jurisdiction. It found no maladministration in the landlord's decision…
202406883 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reported damp and mould. The landlord failed to complete repairs and inspections within its policy timescales, did not identify the need for specialist…
202330682 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of roof repairs (including loft insulation): it completed an urgent roof repair promptly but was responsible for an 8-month delay in passing the…
202322767 Local authority / ALMO / TMO
The resident complained about the landlord's handling of a mould wash treatment, specifically that operatives failed to wear PPE and used dirty sponges and liquid across rooms. The Ombudsman found the landlord offered…
202400602 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp, mould and associated repairs, because it did not share its diagnosis with the resident, did not make the 6-month…
202329004 Housing association
The complaint concerned how the landlord handled the resident's reports of noise nuisance and alleged drug use by a neighbour. The Ombudsman found no maladministration, concluding the landlord acted reasonably and…
202113135 Local authority / ALMO / TMO
The Ombudsman found maladministration by Stockport Homes Limited for its failure to properly investigate and gather data on recurring standing water in the resident's garden, which affected her young children's ability…
202305080 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports or her rehousing request and subsequent mutual exchange, but found service failure in its handling of the associated…
202208908 Housing association
The Ombudsman found service failure in the landlord's handling of repairs (delays and failure to follow up on water ingress), its decision to charge for communal wi-fi (failure to adjust the rent account as agreed), its…
202304020 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's advertisement of the property as adapted, its handling of adaptations, or its response to staff addressing the resident incorrectly. The advert was in keeping…
202213837 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about communal cleaning standards and the associated complaint. The landlord acknowledged failings, took steps to improve…
202113835 Local authority / ALMO / TMO
The Ombudsman found service failure by Stockport Homes Limited in its handling of ongoing repair issues at the resident's home, as it missed opportunities from August 2021 to conduct a full property survey, causing a…
202123560 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Stockport Homes Limited in its handling of antisocial behaviour reports, damp repairs, Right to Buy enquiries, and complaint handling. The landlord investigated ASB…
202209594 Housing association
The Ombudsman determined that a dispute about an administration charge applied by the landlord following an alleged breach of lease by the leaseholder's tenants was outside its jurisdiction, as the matter is more…
202213370 Housing association
The Ombudsman found that Stockport Homes Limited made a reasonable offer of redress (£610 compensation, garden works, and learning actions) for its poor communication and delays in completing roof repairs, resolving the…
202100661 Housing association
The Ombudsman found no maladministration in the landlord's handling of damp, mould and condensation reports; service failure for a 3-month delay in raising pest-related repairs; no maladministration regarding lead paint…
202117341 Housing association
The Ombudsman found that the landlord offered reasonable redress after a burst pipe, having acknowledged poor communication on the day of the incident. The landlord apologised, paid £100 compensation for service…
202000437 Local authority / ALMO / TMO
The Ombudsman found service failure by Stockport Homes Limited regarding repairs that should have been identified during a mutual exchange inspection, and in complaint handling. The landlord failed to identify known…
202006570 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as it acted reasonably and proportionately. However, there was service failure in the landlord's complaint handling due…
202001435 Housing association
The Ombudsman found no maladministration by Stockport Homes Limited regarding its response to the resident's request for compensation after his car tyres were allegedly damaged by debris from the landlord's…
202002678 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Stockport Homes Limited regarding its response to the resident's request for reimbursement for a patio at his previous property (not a qualifying improvement), its handling of…
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