Stoke on Trent City Council

The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould, and maladministration in its handling of the associated complaint. The landlord failed to assess hazards,…

The Ombudsman found reasonable redress in the landlord's response to the resident's reports of missing cavity wall insulation and related damp and mould repairs, where the resident was without insulation for 9 months…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.. Total compensation ordered: £350.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a request to complete repairs in the resident’s bathroom.. Total compensation ordered: £923.

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. This investigation has also considered the…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of damp and mould..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and play park..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record…

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of boundary issues between the resident’s and her…