Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Stroud District Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202336805 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to resolve leaks to an outbuilding over a long period and failing to provide regular updates to the resident. Complaint handling was found to have no…
202341939 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of roof repairs and associated leaks, primarily due to repeated failures to respond to the resident's communications and to provide updates on the…
202215859 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of heating repairs. The landlord took 55 working days to complete repairs identified in August 2022, with poor communication, a cancelled appointment, and a…
202207879 Local authority / ALMO / TMO
The Ombudsman found maladministration by Stroud District Council for failing to complete responsive repairs to a resident's property over nearly four years (from July 2019 to May 2023), and for poor communication and…
202212935 Local authority / ALMO / TMO
The landlord was found to have a service failure for its handling of remedial works following a leak from the resident's bath. The repairs took around 75 working days (from 12 July to 26 October 2022), exceeding the…
202115464 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the shed roof replacement (reasonable to include in planned maintenance), service failure in the handling of roof and chimney repairs (landlord…
202126000 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord for service failure in its response to the resident's requests for kitchen improvements. The landlord acknowledged poor communication and inconsistent advice,…
202107955 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's communication failings (apology, new procedures) and no maladministration regarding access to the property after a vehicle accident made it uninhabitable.
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