Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Stroud District Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202336805 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to resolve leaks to an outbuilding over a long period and failing to provide regular updates to the resident. Complaint handling was found to have no…
202341939
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof repairs and associated leaks.. Total compensation ordered: £500.
202215859
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of heating repairs.. Total compensation ordered: £100.
202207879
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate…
202212935
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of remedial works in the resident’s property following a leak from the bath.. Total compensation ordered: £150.
202115464
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The…
202126000
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for kitchen improvements..
202107955
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the…
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