Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Swan Housing Association Limited's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202108977 Housing association
The Ombudsman found reasonable redress for the landlord's handling of ASB reports, noting service failures (delays and staff miscommunication) but that the landlord took reasonable investigative steps and offered…
202234533 Housing association
The complaint concerned the landlord's handling of the resident's reports of damp and mould in a two-bedroom flat, including his concerns about underlying causes (overcrowding and lack of bathroom ventilation). The…
202210236 Housing association
The landlord was found to have maladministration for failing to carry out repairs to a bathroom vent and pigeon proofing/cleaning of a balcony for over a year, with poor communication throughout. Maladministration was…
202221979 Housing association
The Ombudsman found maladministration in the landlord's handling of a lengthy gas supply interruption caused by defective contractor work, and in its handling of the resident's compensation and rent reduction request.…
202211196 Housing association
The Ombudsman found maladministration by Swan Housing Association for its handling of reports of damp and mould. The landlord failed to investigate the root cause for almost 12 months, resulting in the resident living…
202207036 Housing association
The Ombudsman found maladministration for the landlord's handling of adaptation works to a resident's property, which took over 21 months to complete with poor communication and record-keeping. Service failure was found…
202205072 Housing association
The Ombudsman found service failure in the landlord's response to outstanding repairs and in its complaint handling. The landlord failed to record the resident's disability on its system, took two months to provide a…
202208879 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's property transfer application. The landlord acted reasonably by explaining its allocations policy, providing advice on alternative…
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