Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Swan Housing Association Limited's maladministration rate (88%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202108977
The Ombudsman found mediation settlement, service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of anti-social behaviour…
202234533
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould problems in his home.. Total compensation ordered: £250.
202210236
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the pigeon proofing of the balcony…
202221979
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of an interruption to the resident’s gas supply. The associated compensation request. Staff conduct.. Total compensation…
202211196
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould and associated repairs.. Total compensation ordered: £1000.
202207036
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint…
202205072
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord’s complaint…
202208879
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s property transfer application..
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