Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
Swindon Borough Council's maladministration rate (76%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202432723 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould: it took no action for 9 months after a November 2023 survey identified damp, mould and a potential leak, and…
202332528 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord handled bathroom repairs, including damp and mould, and maladministration in its handling of the associated complaint. It failed to complete repairs within its…
202321619 Local authority / ALMO / TMO
The resident complained about the landlord's handling of her reports of noise-related ASB from a neighbour. The Ombudsman found the landlord followed an appropriate evidence-based, incremental process (issuing a warning…
202324022 Local authority / ALMO / TMO
The landlord significantly delayed inspecting the resident's bathroom and completing repairs relating to damp and mould, with an unexplained nearly 7 months of inaction and approximately 13 months between identifying…
202302293 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns that the central heating system was defective and causing high bills, and maladministration in its complaint handling. The…
202411511 Local authority / ALMO / TMO
The Ombudsman found service failures in the landlord's response to structural issues (known since 2018 but not addressed holistically, and internal remedial works not clarified) and in its complaint handling (70 working…
202203611 Local authority / ALMO / TMO
The Ombudsman found service failure for a 2-month delay in repairing an electrical socket, and maladministration for the landlord's complaint handling (significant delay in responding, failing to address all points…
202226351 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's belongings, including disability equipment, following flooding, ordering an apology, £250 additional compensation, and a case review.
202230056 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and its complaint handling, ordering an apology, £1,050 total compensation, and a further inspection.
202109363 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of the resident's reports of anti-social behaviour over nearly three years, taking inconsistent action and failing to follow its own policy, and for…
202213870 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's fire safety concerns about a ladder obstructing her exit, extractor fans, FRAs, and evacuation plans. However, there was a service…
202125858 Local authority / ALMO / TMO
The Ombudsman found maladministration by Swindon Borough Council for delays and poor communication in handling repairs (fence/gate, double-glazed windows, extractor fan) and for failing to provide timely written…
202208774 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's 8.5-month delay in handling repairs to windows, kitchen and bathroom, and severe maladministration for its complaint handling failures including missed deadlines,…
202113605 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of ASB reports, as it did not always respond within 48 hours, failed to effectively manage communication, and did not adequately consider the impact on…
202213848 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Swindon Borough Council regarding its handling of the resident's allegation that an operative damaged her fence. The landlord carried out a reasonable investigation including…
202119090 Local authority / ALMO / TMO
The Ombudsman found maladministration by Swindon Borough Council regarding the level of compensation offered for a three-year delay in completing a welfare adaptation extension for a disabled child. The landlord's…
202108577 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Swindon Borough Council in its handling of a resident's concerns about changes to sheltered housing services, including the replacement of residential Sheltered Housing…
202009294 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the Council disposing of items it was storing for the resident is outside its jurisdiction, as it relates to the Council's handling of a homelessness…
202008806 Local authority / ALMO / TMO
The Ombudsman found service failure by Swindon Borough Council regarding its response to the resident's reports about damage to her sofa during removal. The landlord initially acknowledged causing minor marks but later…
201909675 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to ASB reports due to inadequate investigation and poor record-keeping, and service failure in complaint handling due to delays. The landlord made…
201916176 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Swindon Borough Council regarding its response to the resident's request to succeed her late mother's secure tenancy. The landlord reasonably refused discretionary succession…
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