Swindon Borough Council

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. We have also investigated the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of how the landlord dealt with repairs to the bathroom, including damp and mould. We have also considered the landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of bathroom repairs relating to damp and mould.. Total compensation ordered: £500.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had caused high bills.…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request for it to…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. the electrics in the property…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the landlord’s handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of concerns about fire safety at the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property. Complaint handling.. Total compensation ordered: £750.

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s allegations that its operative damaged her fence..

The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered by the landlord in response to the resident’s complaint about the length of time it took to carry out adaptations at…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services..

The Ombudsman found maladministration in the landlord’s handling of the Council disposing of items it was storing for the resident..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about damage to her sofa.. Total compensation ordered: £50.

The Ombudsman found mediation settlement, service failure in the landlord’s handling of This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for succession of her late mother’s tenancy..