Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Tamil Community Housing Association Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202123536 Housing association
The Ombudsman found that the substantive issues (leak, alternative accommodation, staff conduct) were outside jurisdiction because they had been subject to court proceedings. On complaint handling, the landlord…
202109528 Housing association
The Ombudsman found that the landlord made a reasonable offer of redress (£150 for delay in addressing a communal door adaptation request and £50 for poor complaint handling) which resolved the complaints…
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