Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Tamworth Borough Council's maladministration rate (63%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202336512 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour reports: it did not communicate with or update the resident reasonably following her ASB reports between December…
202303925 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's response to the resident's reports that the contractor gave inadequate notice of additional works to his property (including the impact of asbestos removal) and…
202401849 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's report of a leak from the water tank. Failures included stating in complaint responses that the resident had failed to report (or…
202310186 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of damp and mould: black mould present at the void stage was decorated over, the landlord failed to investigate the cause or prioritise its…
202128565 Local authority / ALMO / TMO
The Ombudsman found service failure by Tamworth Borough Council in how it handled the resident's request for compensation following two missed contractor appointments. The landlord took nine months to discover its…
202207084 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request to withdraw a debris removal recharge, as the landlord followed its procedures and the tenancy agreement. However, the…
202119843 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding repair work done to the property after the resident vacated, as the landlord followed its void repairs policy. Historical subsidence reports from 2014–2018 were outside…
202115860 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Tamworth Borough Council in its handling of repairs to the resident's WC and the consequent interruption to his water supply. The landlord acted reasonably, attended within…
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