Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Tandridge District Council's maladministration rate (71%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202334587 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's excess cold and damp bathroom floor complaints, and service failure in its complaint handling. It found the landlord did not assure…
202313622 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord not giving prior notice before erecting scaffolding to carry out an emergency guttering repair, as the repair was necessary to address a safety risk and the works…
202310711 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a secure tenant's request for permission to remove a bathroom cupboard: it failed to give transparent, evidenced reasons for refusing consent and took…
202117404 Local authority / ALMO / TMO
The Ombudsman found severe maladministration by Tandridge District Council for its failure to properly respond to a vulnerable resident's concerns about her housing officer's attitude and her request for a change of…
202014407 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of a neighbour dispute or in completing occupational therapy-recommended adaptations within reasonable timescales. However, maladministration was found…
202009531 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Tandridge District Council regarding the resident's claim that contractors advised him to use both heating switches, resulting in additional energy charges. The evidence…
202010455 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's complaint about a contractor's conduct (the landlord investigated and took proportionate action), but found service failure in the…
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