Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Tbg Open Door Limited's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202344461 Housing association
The Ombudsman found maladministration in the landlord's response to reports of internal and external structural repairs, as it delayed addressing the structural concerns and failed to communicate effectively with the…
202451000 For-profit provider
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour (ASB) — including failing to gather evidence, not engaging support services or arranging a MARAC,…
202316362 Housing association
The Ombudsman could not consider the resident's complaint about the landlord's handling of his personal data, as that falls within the jurisdiction of the Information Commissioner's Office. On the complaint it could…
202302665 Local authority / ALMO / TMO
The Ombudsman found the complaint about the repair condition of the resident's temporary accommodation outside jurisdiction (LGSCO), no maladministration in the landlord's handling of the resident's road noise report,…
202202133 Housing association
The Ombudsman found maladministration by TBG Open Door Limited for its poor communication, delay in acting on the resident's reports of noise transference from the upstairs property, and failure to manage expectations.…
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