Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Teign Housing's maladministration rate (64%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202504718 Housing association
The Ombudsman found service failure in the landlord's handling of the removal of asbestos-containing kitchen floor tiles, as it failed to photograph the worksite in line with its risk assessment and did not show it…
202412074 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the windows and the walls, nor in its handling of the complaint. Although the landlord's communication fell short…
202448011 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports: it failed to agree an action plan or complete an impact assessment, failed to keep the resident updated every two weeks or…
202342274 Housing association
The landlord's handling of the resident's bathroom repairs amounted to reasonable redress: its total offer of £1,357.66 compensation satisfactorily resolved the complaint about delays and being without adequate bathing…
202328331 Housing association
The Ombudsman found maladministration in both the landlord's handling of the resident's reports of rainwater drainage issues affecting the property and garden, and in its handling of her complaint. The landlord failed…
202229529 Housing association
The Ombudsman found no maladministration in the landlord's handling of damp and mould reports, which were investigated and treated appropriately despite the resident's disagreement, but found service failure in a…
202113413 Housing association
The Ombudsman found no maladministration in the landlord's handling of both the resident's noise nuisance reports and antisocial behaviour reports. The landlord acted promptly, investigated thoroughly, worked with…
202121147 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of anti-social behaviour. Although the landlord took a multi-agency approach and eventually resolved the situation, it failed to…
202005333 Housing association
The Ombudsman found no maladministration by Teign Housing regarding the extent of repair and redecorating works offered after a roof leak. The landlord acted in line with its policies by offering replastering of…
201914975 Housing association
The Ombudsman found service failure in the landlord's handling of support and guidance during a mutual exchange, and in its complaint handling for failing to address the resident's concerns. However, there was no…
202005906 Housing association
The landlord offered £250 compensation through mediation to reimburse the resident's insurance excess following a radiator leak, which the resident accepted, resolving the complaint satisfactorily.
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