Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Tendring District Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202317086 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of a roof leak: there were significant delays in completing repairs, the landlord failed to keep the resident updated and did not promptly assess…
202326805 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's anti-social behaviour reports about her neighbours. The Ombudsman found no maladministration: the landlord contacted the resident within its policy…
202302247 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as overall it followed its policies and procedures, though it identified missed opportunities such as CCTV, an…
202213548 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Tendring District Council in its handling of a resident's concerns about a boundary dispute and parking issue. The landlord investigated the boundary, relied on its legal and…
202101347 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of repairs to a secure tenant's property, including a leaking roof and rotten window frame that remained unresolved for over two years.…
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