Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Thanet District Council's maladministration rate (70%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202329279 Local authority / ALMO / TMO
The resident complained about the landlord's handling of her request to repair or replace her shower. The Ombudsman found the landlord failed to properly investigate its own repair records (having previously replaced…
202320019 Local authority / ALMO / TMO
The resident, a secure tenant, queried the size of his property and the associated rent, believing he was paying for a 4-bedroom property when he only had 3 bedrooms. The Ombudsman found no maladministration in how the…
202227258 Local authority / ALMO / TMO
The Ombudsman found the noise nuisance complaint was outside its jurisdiction, but found service failure in the landlord's handling of damp and mould reports due to a failure to explain its reasoning to the resident,…
202400557 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould. While the landlord tried a range of reasonable interventions and commissioned an independent damp specialist,…
202226191 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a disabled resident's request for an electric vehicle charging point, citing poor vulnerability record-keeping, undisclosed advice from occupational…
202229102 Local authority / ALMO / TMO
The Ombudsman found maladministration in the level of compensation the landlord offered after a sewage leak caused by its contractor, ordering an increased total of £300 to reflect the distress and inconvenience caused.
202105158 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of the resident's concerns about storage heater installation, including a four-month delay in replacing a faulty heater and poor communication. However,…
202100615 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's concerns about the kitchen condition and lack of heating. The landlord ordered the incorrect heater due to miscommunication with its…
202104827 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the landlord's refusal to write off rent arrears from 2006 was outside its jurisdiction because it was not brought as a formal complaint within a reasonable period — the…
202001554 Local authority / ALMO / TMO
The Ombudsman found service failure by Thanet District Council for not thoroughly investigating the resident's reports of a cockroach infestation and rubbish dumping in communal areas, taking 5 months to act on the…
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