Thanet District Council
202329279
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to repair or replace her shower..
Local authority / ALMO / TMO
Thanet District Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 10 published decisions.
- No maladministration 2
- Service failure 5
- Maladministration 5
Thanet District Council's maladministration rate (90%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (10)
All landlordsThanet District Council
202320019
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s query about the size of his property in 2023..
Thanet District Council
202227258
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.. Total compensation ordered: £100.
Thanet District Council
202400557
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about damp and mould.. Total compensation ordered: £100.
Thanet District Council
202226191
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a…
Service failure communication failure
Thanet District Council
202229102
The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered by the landlord for its handling of a sewage leak in the property..
Thanet District Council
202105158
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The…
Maladministration No maladministration damp and mould repairs delay service charge heating hot water
Thanet District Council
202100615
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating..
Thanet District Council
202104827
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord..
Maladministration
Thanet District Council
202001554
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour (ASB), specifically in terms of the…
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