Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
The Abbeyfield Society's maladministration rate (80%) is broadly in line with the average for comparable landlords (79%) across published Ombudsman determinations.
202402794
The Ombudsman found maladministration in the landlord’s handling of : The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care…
202314572
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of hot water. Query about the removal of…
202332725
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home..
202205203
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the property. The…
202127722
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the…
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