Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
The Abbeyfield Society's maladministration rate (20%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
202402794 Abbeyfield
The Ombudsman determined that the complaint — concerning alleged mis-selling of an independent living apartment, the landlord's decision to end its in-house care service (alleged breach of contract / negligence) and its…
202314572 Abbeyfield
The Ombudsman found maladministration in the landlord's handling of the resident's reports of shower repairs and a lack of hot water, owing to an unreasonable delay in inspecting and repairing (about 4 months) and…
202332725 Abbeyfield
The Ombudsman found no maladministration in the landlord's handling of the resident's request for reimbursement of relocation costs following the closure of the sheltered housing scheme. The landlord was entitled to…
202205203 Voluntary
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about a stairlift, emergency fire escape lighting, allegations of staff discrimination, or complaint handling. The landlord…
202127722 Abbeyfield
The Ombudsman found no maladministration by The Abbeyfield Society in its response to the resident's concerns about fire safety relating to a stairlift and external fire escape, the suitability of a neighbouring tenant,…
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