Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
The Cambridge Housing Society Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202125794 Housing association
The Ombudsman found no maladministration by the landlord. The lease prohibited running a business from the property, and the landlord reasonably investigated and explained that consent had only been given for working…
202005114 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports or the resident's request to move, as the landlord acted reasonably and in line with policy. However, a service failure was found in the…
202010357 Housing association
The landlord was found to have maladministration for taking ten months to seal structural faults causing a pest infestation, and for a ten-month delay in issuing a formal complaint response. It was ordered to pay £375…
202004227 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's reports of antisocial behaviour from a neighbour, nor in its response to the resident's complaints about staff conduct. The…
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