Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
The Community Housing Group Limited's maladministration rate (77%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202444152 Housing association
There was maladministration in the landlord's handling of damp and mould. The landlord failed to complete committed remedial work for over two months after its stage 2 response and did not follow up to confirm the issue…
202410088 Housing association
The Ombudsman found maladministration in the landlord's handling of reported ASB, which lacked a vulnerability risk assessment and adequate resolution, and service failure in both the handling of the fireproof letterbox…
202524450 Housing association
The landlord offered reasonable redress for its response to the resident's reports of ASB, having acknowledged failings including poor communication, failure to complete a vulnerability risk assessment, and closing the…
202346833 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the heating and hot water, citing poor record keeping, lack of contractor follow-up, and failure to act on commitments made in its complaint…
202341258 Housing association
The Ombudsman found reasonable redress in the landlord's handling of damp and mould reports: it failed to follow its own damp and mould policy and did not act after an inspection, but its £500 compensation offer and…
202417612 Housing association
The landlord was found to have maladministration in its response to the resident's reports that items left in the communal garden were a health and safety risk (failing to carry out a risk assessment or signpost support…
202333008 Housing association
The complaint was about the landlord's handling of internal repairs (delayed internal doors, a leaking pipe, radiator/heating issues and resulting damp and mould). Following the Ombudsman's intervention, the landlord…
202426589 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, its response to concerns about its staff members' conduct, its handling of outstanding repairs, and its complaint handling.…
202322872 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's request to purchase the remaining shares (staircasing): it arranged the valuation within timescales, agreed the lower red book purchase…
202322903 Housing association
The landlord made a record-keeping error that led to a chargeable toilet repair being wrongly pursued through a third-party debt collection agency; it later removed the charge and awarded £300, which the Ombudsman found…
202305538 Housing association
The resident complained about the landlord's decision to warn him about what it considered unreasonable behaviour during a phone call, and its restriction on his contact. The Ombudsman found no maladministration in the…
202211038 Housing association
The landlord was found to have maladministration for its handling of repairs to the resident's property, including missed appointments, poor communication, inadequate record-keeping, and delays of several months. The…
202106309 Housing association
No maladministration was found regarding the landlord's response to the resident's complaint about a neighbour's bin storage in communal areas, as the landlord investigated reasonably and the arrangement was…
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