Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
The Community Housing Group Limited's maladministration rate (92%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202444152 Housing association
There was maladministration in the landlord's handling of damp and mould. The landlord failed to complete committed remedial work for over two months after its stage 2 response and did not follow up to confirm the issue…
202410088 Housing association
The Ombudsman found maladministration in the landlord's handling of reported ASB, which lacked a vulnerability risk assessment and adequate resolution, and service failure in both the handling of the fireproof letterbox…
202524450 Housing association
The landlord offered reasonable redress for its response to the resident's reports of ASB, having acknowledged failings including poor communication, failure to complete a vulnerability risk assessment, and closing the…
202346833 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of: The resident’s concerns about smoke alarms. The…
202341258 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp and mould reports. We have also investigated the…
202417612
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request…
202333008
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of internal repairs in the property..
202426589
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This…
202322872
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.. Total…
202322903
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns…
202305538
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from him during a phone…
202211038
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s property.. Total compensation ordered: £300.
202106309
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within their own property boundary…
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