Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
The Extracare Charitable Trust's maladministration rate (57%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202323989 Housing association
There was maladministration in the landlord's response to pest control, as it did not evidence that it reviewed the effectiveness of its deterrent measures or maintained them, and withdrew interim cleaning without…
202415163
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint.. Total…
202319027
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports about excessive heat in the property..
202346297
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village..
202301221
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202210871
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the designated “dog…
202205621
The Ombudsman found no maladministration in the landlord’s handling of the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for…
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