Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 299 published decisions.
The Guinness Partnership Limited's maladministration rate (88%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202519986 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of The landlord responded to stage 1 and stage 2 within its policy…
202447598 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns regarding rent arrears and service…
202400039 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of…
202526288 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s response to the resident’s: Reports of leaks, damp and mould.…
202513932 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Window repairs. The resident’s complaint. Our decision (determination) We found:…
202401179 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of: the resident’s management transfer application the associated complaint…
202314900 Housing association
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) The landlord has made a reasonable offer of redress for its…
202338400 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about repairs within her property. Response to the…
202425123 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a tree causing damage to her…
202341508 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s query about the gardening element of her…
202515390 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration, outside jurisdiction, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp…
202325377 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concern that the landlord’s name on the estate signs was not…
202515797 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of repair reports for the: Kitchen and bathroom replacement Balcony door The…
202312143 Housing association
The Ombudsman found service failure, maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of: Concerns about staff conduct. Reports of noise. Issues…
202408843 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The resident’s concerns about the landlord’s handling of repairs after May 2024.…
202510295 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould. The associated…
202421926 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress. We have also investigated the…
202508933 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated…
202513912 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Wastewater pipe repairs and the associated leak. Report of a…
202508744 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of repairs. We have also investigated the landlord’s complaint…
202405990 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of an unlevel garden and requests to make this level.…
202335309 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The residents report of structural…
202325460 Housing association
The Ombudsman found maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of We have found that we cannot consider the complaint about the Subject Access Request. We have made…
202436798 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The resident’s complaint is about how the landlord dealt with reports of leaks at the property and the…
202433548 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: the resident’s request for compensation for damaged items, following their…
202334721 Housing association
The Ombudsman found maladministration in the landlord’s handling of the level of the resident’s rent. Our decision (determination) The complaint about the level of the resident’s rent is outside of our jurisdiction.…
202430718 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Handling of leaks and roof repairs. Handling of the complaint. Our decision (determination)…
202428916 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of repairs to the front door and bath handle. The…
202444348 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to a cooker electrical socket and takeaway expenses…
202338247 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s management of the resident’s rent account. How the landlord…
202429317 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about heat loss in his property due to draughts through…
202334735 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : How the landlord handled reports of damage to the resident’s property. How the…
202403344 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak from the roof of the property. The associated…
202330646 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Decision to continue to charge rent during the 4 week notice period after the resident had confirmed in writing his wish to end the…
202429863 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s…
202451564 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of repairs to the kitchen and sub flooring, and…
202332746
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the residents reports of issues with: The communal front door lock. The building’s intercom system. The…
202453238
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Health and safety issues caused by a gap between the scaffolding and the wall…
202333226
The Ombudsman found mediation settlement, service failure, reasonable redress in the landlord’s handling of : The landlord’s management of damp and mould. The landlord’s management of intercom and skirting board…
202415543 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Transfer application.…
202433128
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202433128 The Guinness Partnership Limited 16 October 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202329094
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of repairs and associated damp and mould. the resident’s complaint. We have also…
202453050
The Ombudsman found maladministration, service failure in the landlord’s handling of The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the…
202500927
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.. Total…
202435497
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent repair issues. Concerns about her…
202449975
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the…
202403175
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to…
202415282
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint.. Total compensation ordered:…
202335030
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling..
202340208
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the electric fuse box.. Total compensation ordered:…
202338277
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates.. Total compensation ordered: £890.
202340094
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s…
202445258
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the…
202346714
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments..
202429616
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated…
202448810
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a…
202422438
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202407989
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.. Total compensation ordered: £250.
202405704
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould and replacement of the resident’s balcony door..
202347800
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about her garden path..
202337438
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s reports of pests.. Total compensation ordered: £750.
202307786
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s…
202319272
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint.. Total compensation ordered: £100.
202331014
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has also considered the landlord’s complaint…
202326468
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also…
202434704
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints.. Total compensation ordered: £350.
202330750
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour (ASB). complaint…
202419280
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement works. recent…
202327344
The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s query regarding: The obligation to pay service…
202435422
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint..
202310730
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and…
202319901
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An external sewage leak. A pest…
202330917
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated…
202326682
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling..
202326438
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden..
202320830
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour.. Total compensation ordered: £1000.
202413283
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at his…
202419804
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.. Total compensation ordered:…
202431434
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint..
202316816
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns about an internal fire door..
202313998
The Ombudsman found service failure in the landlord’s handling of the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.. Total compensation ordered: £705.
202322043
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits,…
202318752
The Ombudsman found maladministration in the landlord’s handling of : The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty bathroom and kitchen fans. The resident's…
202432658
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the…
202406803
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the…
202335557
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint..
202318314
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.. Total compensation ordered: £100.
202321575
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.. Total compensation ordered:…
202322465
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below.. Total compensation ordered: £100.
202321703
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord sending a rent arrears letter to the resident.. Total compensation ordered: £50.
202327955
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for replacement flooring..
202334737
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs…
202417187
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.. Total compensation ordered:…
202306735
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the…
202313877
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The sale of the resident’s property. The associated complaint.. Total compensation ordered: £100.
202324073
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have also considered the landlord’s complaint handling..…
202319243
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint.. Total compensation…
202218624
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022.…
202340836
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s complaint handling.. Total compensation…
202341163
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint.. Total compensation ordered: £225.
202322309
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s rent account at the end of the tenancy.. Total compensation ordered: £75.
202227432
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A…
202319837
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s…
202318479
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge the resident. The complaint..
202339341
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.. Total…
202318212
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal front door of the resident’s building..
202316630
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling of the resident’s…
202231130
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.. Total…
202317224
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's response to the resident’s report of a leak in the communal area and request for compensation.. Total compensation ordered: £614.
202300328
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the bathroom..
202320307
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports of…
202300833
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered the landlord’s…
202234598
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. The Ombudsman has also considered the landlord’s:…
202309509
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage…
202231653
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. Associated complaint.. Total compensation…
202228624
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint..
202206388
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint..
202335489
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman has also considered the landlord’s complaint…
202410678
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation..
202402432
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The condition of the kitchen. The condition…
202347387
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that there was damp and mould throughout…
202220124
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint.. Total compensation…
202234692
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the landlord’s complaint…
202229032
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered the landlord’s complaint…
202301313
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman has also considered the landlord’s complaint…
202322181
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £300.
202300585
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint..
202337119
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint…
202303154
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors attending the property on 7…
202309736
The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing…
202317444
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.. Total compensation ordered: £1200.
202329063
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated…
202226924
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.. Total…
202308333
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould. The landlord’s handling of door and window replacements. The associated complaint handling..
202234427
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Administration of the resident’s service charge account. Response to the resident’s request for a leaseholder…
202344792
The Ombudsman found no maladministration, service failure in the landlord’s handling of how the landlord has handled the resident’s management move. We have also considered how the landlord handled the resident’s…
202228193
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.. Total compensation ordered: £400.
202228954
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.. Total compensation…
202402421
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of:.
202318175
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint..
202307967
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pest infestation in the property..
202302231
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling..
202322569
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to the resident’s concerns about…
202344110
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling of the associated complaint.. Total compensation…
202308174
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This…
202125772
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the property. Associated formal complaint..…
202335480
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the appointment of a single point of contact for the resident. The Ombudsman has also considered the…
202315404
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the…
202337778
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's: Reports of a smell coming from her sink and washing machine; Reports of damage caused by a leak from a…
202313653
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered..…
202303770
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s…
202233414
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and…
202114051
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and skirting board. Level of…
202200391
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of : The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request…
202302753
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The administration of the resident’s service charge account, quality of services and service charge queries. The associated…
202224892
The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint..
202211815
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £265.
202310449
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about leaks in her kitchen..
202333249
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint.. Total compensation…
202119305
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s repayment of court fees..
202307352
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: investigation of the resident’s reports about vibration noise; complaints handling..
202330416
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the…
202304209
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about gas safety at her property.. Total compensation ordered: £800.
202303418
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and…
202302555
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident about bathroom repairs..
202222516
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window and back door.…
202225938
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has also considered the…
202300341
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her to…
202231149
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint.. Total compensation ordered: £475.
202208756
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated…
202203209
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been completed. The…
202304473
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the annual gas safety check of the property.. Total compensation ordered: £100.
202301691
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a rat infestation and related repairs..
202221921
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman has also considered the…
202302454
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has also…
202221331
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report of a roof leak and its communication with…
202208543
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling..…
202214094
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The landlord’s complaint…
202305064
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of ASB. Complaint handling..
202228241
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of delays in communication by the sustainability team..
202202231
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The…
202227530
The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of repairs following water ingress. The landlord’s response to the resident's concerns about the bin store. The landlord's…
202218443
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the residents reports of damage to a window blind and sofa. The landlord’s complaint handling.. Total…
202218161
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler…
202212729
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours..
202221769
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up process. The…
202212477
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water leak. Damp and mould…
202104280
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The kitchen replacement works. The resident’s reports of damaged flooring. The resident’s request for a kitchen extension.…
202219562
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.. Total compensation…
202212916
The Ombudsman found maladministration in the landlord’s handling of ; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated complaint.. Total compensation ordered: £1000.
202200312
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services paid for via the service charge. Increase of…
202209462
The Ombudsman found maladministration, severe maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: handling of repairs to the property; response to the resident’s reports…
202102462
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling.. Total compensation ordered:…
202216904
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident raised about the housing scheme’s letting criteria;…
202225901
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs…
202220012
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202127772
The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of the resident's service charge account and request for service charge breakdowns. The increase in service charges and their…
202207616
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint..
202216536
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: Handling of, and communication about, the repairs at the property. Response to the…
202225242
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate the complaint.. Total compensation…
202122236
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints handling..
202214534
The Ombudsman found maladministration in the landlord’s handling of the landlord's: Handling of repairs to the resident’s front door. Complaint handling.. Total compensation ordered: £500.
202015280
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s request for it to renew her windows and external doors. response to the…
202213395
The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of antisocial behaviour (ASB) reports. The…
202212457
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the…
202211167
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £100.
202219858
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window adaptations to be completed.. Total…
202209839
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden..
202209343
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the…
202115088
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home.. Total compensation ordered: £600.
202211533
The Ombudsman found service failure in the landlord’s handling of the landlord's response to the delay in the sale of the resident’s property following his death..
202127883
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.. Total compensation ordered: £1100.
202215055
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered the landlord’s complaint handling..…
202119405
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the apartment building and the…
202208547
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation ordered: £1000.
202203564
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling..
202200794
The Ombudsman found no maladministration in the landlord’s handling of :.
202217512
The Ombudsman found service failure in the landlord’s handling of the time taken by the landlord to restore the resident’s communal lift to full working order following a leak..
202214038
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report of a leak.. Total compensation ordered: £350.
202226739
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the resident’s windows and back door and the level of compensation offered.. Total compensation ordered:…
202209709
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in relation to this..…
202206386
The Ombudsman found no maladministration in the landlord’s handling of The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not to allow the…
202215678
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated formal…
202121165
The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of the right; and complaint…
202218011
The Ombudsman found maladministration in the landlord’s handling of the landlord's management of repairs to the resident’s heating system..
202218205
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated…
202203414
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to reported blockages in the communal drain..
202117121
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to…
202108495
The Ombudsman found no maladministration in the landlord’s handling of the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the…
202122181
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of…
202120574
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation…
202120378
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; Complaint handling..…
202210209
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that the skirting repair…
202202467
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent payment system. The landlord’s…
202203314
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of rent arrears accrued at a previous address..
202126013
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the resident’s…
202119084
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s concern about asbestos in the…
202127417
The Ombudsman found no maladministration in the landlord’s handling of The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge..
202207104
The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s…
202113264
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. Complaint handling..
202112794
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of fly- tipping on the estate.. Total compensation ordered: £50.
202214004
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this..
202204790
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports received about the resident’s behaviour towards concierge staff..
202202262
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The…
202111591
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.. Total compensation…
202208335
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The associated complaint.. Total compensation…
202113997
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the communal bin store area.…
202200407
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about her blocked kitchen sink..
202101974
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling..
202123686
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the property was let. The…
202124118
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of pests in the property..
202113202
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s property move..
202126599
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance..
202200956
The Ombudsman found maladministration in the landlord’s handling of the landlord’s communication in relation to the resident’s application to sell the property..
202110442
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs. The associated complaint.. Total compensation ordered: £1450.
202126272
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The Ombudsman…
202127330
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling..
201909566
The Ombudsman found no maladministration, service failure in the landlord’s handling of the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden which attracted pests and…
202200377
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a pest infestation in her property..
202113535
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property..
202124928
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.. Total compensation ordered: £130.
202125458
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of his faulty boiler.. Total compensation ordered: £150.
202127126
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.. Total compensation ordered: £500.
202102041
The Ombudsman found reasonable redress, mediation settlement, no maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s: Handling of a repair following a reported…
202114388
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (ASB).. Total compensation ordered: £500.
202122166
The Ombudsman found maladministration in the landlord’s handling of the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused..
202119419
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler..
202112838
The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The…
202115799
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage…
202119068
The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to…
202119664
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint handling..
202116578
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
202015412
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response to the resident’s reports of…
202110662
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint..
202101375
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns damage caused to the resident’s car..
202012435
The Ombudsman found maladministration, service failure in the landlord’s handling of Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual…
202114705
The Ombudsman found service failure, maladministration in the landlord’s handling of the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and…
202103612
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak at the property..
202014482
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his vehicle.…
202112215
The Ombudsman found service failure, no maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request…
202104966
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
202108476
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced..
202102353
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of redecoration work to the resident’s hallway.. Total compensation ordered: £150.
202014535
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his…
202006419
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to a dispute over the maintenance of the garden area in the front of the resident’s property.. Total compensation ordered: £175.
202104385
The Ombudsman found maladministration in the landlord’s handling of The resident complained about landlord’s management of a deceased neighbour’s property..
202016448
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable…
202009533
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list..
202015899
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a gas safety check at the property.. Total compensation ordered: £190.
202011602
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage to her car window..
202011931
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to reports of staff conduct..
202009057
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s historical reports of antisocial behaviour. The landlord’s handling of the resident’s…
202005376
The Ombudsman found no maladministration in the landlord’s handling of : The landlord's response to the resident’s report that a leak from her toilet in 2020 had caused her water bill to increase. The resident’s…
202008437
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation.…
202117909
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response to damage to the resident’s carpet…
201911472
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice…
202003383
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.. Total compensation…
201900772
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to restrict the resident’s contact with it in November 2018..
201915214
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about…
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