Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
The Havebury Housing Partnership's maladministration rate (20%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202301040 Housing association
The complaint concerned the landlord's handling of the resident's report of a contractor technician's inappropriate conduct/language, and its handling of the resulting formal complaint. The Ombudsman found no…
202121218 Housing association
The Ombudsman found no maladministration in the landlord's response to repair issues (including damp and mould), the resident's harassment concerns, or its complaints handling. The landlord acted reasonably by…
202204113 Housing association
The Ombudsman found that the landlord's initial handling of the resident's antisocial behaviour reports (July-September 2021) involved delays in completing a risk assessment and inconsistent communication, but that the…
202121189 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of outstanding window repairs, where there were failings including contractors arriving without notice, a cancelled appointment, and…
202108828 Housing association
The Ombudsman found service failure regarding the landlord's mutual exchange process (failure to provide the Property Inspection Report in readable format and lack of in-depth survey, with no compensation offered), but…
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