The Housing Plus Group Limited
202215056
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s staircasing application.. Total compensation ordered: £1000.
Housing association
The Housing Plus Group Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- Service failure 1
- Maladministration 2
The Housing Plus Group Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlordsThe Housing Plus Group Limited
202126872
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of repairs to a toilet leak in the…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
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