Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
The Industrial Dwellings Society 1885 Limited's maladministration rate (88%) is higher than the average for comparable landlords (67%) across published Ombudsman determinations.
202438721 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's noise reports: it did not sufficiently consider the neighbour's tenancy obligation not to install laminate flooring, delayed engaging…
202342019 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's repeated plumbing blockages: it failed to recognise a recurring issue despite its own records, delayed the follow-up inspection (29…
202344796 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould and of a leak flooding the basement below the property, citing significant delays (from December 2021) and poor…
202210032 Housing association
The Ombudsman found reasonable redress for the landlord's response to repair requests (delayed bathroom repairs and poor communication), as the landlord apologised, completed works, and offered £500 compensation.…
202203050 Housing association
The landlord was found to have maladministration for taking 8 months to identify and repair a leak, causing significant damage to the resident's home. The landlord was ordered to pay £600 compensation and to confirm it…
202122493 Housing association
The landlord was found to have maladministration for its handling of the resident's ASB reports, failing to properly investigate noise nuisance concerns including not carrying out basic checks or following up on agreed…
202128513 Housing association
The landlord's handling of a bathroom replacement that took over 17 weeks (instead of 4-5 days) was resolved by a reasonable redress offer of £1,604 compensation. However, the landlord's poor record keeping, which…
202009176 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of noise nuisance. The landlord acted reasonably by contacting the neighbours, carrying out a sound test, offering mediation…
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