Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
The Industrial Dwellings Society 1885 Limited's maladministration rate (88%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The resident’s reports…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about issues with the plumbing in the property..
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the basement below the property.. Total…
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling..
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak..
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s anti-social behaviour (ASB) reports. The landlord’s handling of the resident’s…
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s bathroom replacement. Record keeping.. Total compensation ordered: £1604.
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance..
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