Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
The Pioneer Housing and Community Group Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202307644 Housing association
The Ombudsman found maladministration in the landlord's handling of concerns about the resident's gas meter location, its response to communal electricity service charge concerns, and its complaint handling. The…
202341087 Housing association
The landlord acknowledged and apologised for errors in handling the resident's Right to Buy application (progressing it despite the resident not being eligible), offered £4,663 compensation and identified learning. The…
202330125 Housing association
The complaint concerned the landlord's handling of the resident's succession application and its handling of her reports of repairs. The Ombudsman found the landlord made satisfactory redress on the succession complaint…
202325992 Housing association
The landlord took approximately seven months to repair the gates to a secure car park (a non-emergency repair), exceeding its repairs policy timeframe, and failed to keep the resident updated; this constituted…
202220844 Housing association
The Ombudsman found maladministration in the landlord's handling of a homelessness prevention grant application and property transfer, as it failed to take reasonable steps to help the resident in 2022 and did not…
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