Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
The Pioneer Housing and Community Group Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202307644 Housing association
The Ombudsman found maladministration in the landlord's handling of concerns about the resident's gas meter location, its response to communal electricity service charge concerns, and its complaint handling. The…
202341087 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s complaint regarding its handling of her…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs..
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling..
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord has…
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