Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
The Riverside Group Of Companies Ltd's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202200076 Housing association
The landlord was found to have maladministration for failing to fully investigate the resident's reports of damp and mould, repeatedly blaming the resident's lifestyle rather than considering other causes or HHSRS…
Landlord Monitor feature
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