Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
The Sir Oswald Stoll Foundation's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202523046 Housing association
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the specific repairs required at his property and staff communication. Handling of the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.