Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
The Wrekin Housing Group Limited's maladministration rate (50%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202331668 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, due to failure to carry out risk assessments, adapt evidence-gathering given the resident's…
202418657
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about damp and mould..
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