Thirteen Housing Group Limited

The Ombudsman found the complaint about repairs to a window and door in the flat was outside jurisdiction as it concerned a lease interpretation dispute better dealt with by the courts. It found service failure in the…

Maladministration was found in the landlord's response to reports of damp and mould, due to delays investigating the root cause, lack of timely and coordinated remedial works or rehousing, and failure to address…

The Ombudsman found maladministration in the landlord's handling of reports of a leak with damp and mould in the kitchen and of a rodent infestation with floorboard repairs, and service failure in its handling of a…

Maladministration was found in the landlord's response to reports of a radiator leak causing damage to the resident's belongings, as it delayed follow-on works and failed to apply its own compensation policy for loss of…

The Ombudsman found no maladministration in the landlord's response to reports of an unsafe roof and subsequent car damage, and no maladministration in its complaint handling. The landlord met its repair and complaint…

The Ombudsman found service failure in the landlord's handling of roof repairs and compensation queries, and maladministration in its handling of reports of damp and excessive cold and the resident's complaint. The…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about how the landlord handled repairs to the property. We have also assessed how the landlord handled the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Boiler repairs, and compensation request for leak damage. The resident’s…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The condition of the property when let. The resident’s reports of damp and mould. The resident’s…

The Ombudsman found service failure in the landlord's handling of the resident's reports of pest infestation and subsequent repairs (including failure to inspect reported kitchen damage) and damp and mould (failure to…

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. We…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s anti-social behaviour (ASB) reports..

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of reports of damp and mould and the associated repairs.. Total compensation ordered: £1478.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to reports of damp and mould.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered the landlord’s handling of the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of pests within the property..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The…

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s: Handling of repairs. Response to reports of damp. Level of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports about staff conduct..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about staff conduct..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s kitchen repairs.. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB)..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of…

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in the bathroom..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of an operative causing damage to his property..

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of repairs following a leak..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the building..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to reports of pest infestation..

The Ombudsman found maladministration in the landlord’s handling of the landlord increasing the resident’s service charge..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a door mat and staff conduct. complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an alternative property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s application to move property; associated formal complaint..