Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
Thrive Homes Limited's maladministration rate (78%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202342071 Housing association
The Ombudsman found service failure in the landlord's handling of roof repairs and reports of damage, repairs to the downpipe and communal flooring following a flood, concerns about communal cleaning/fly-tipping/items…
202403389 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of noise nuisance, and service failure in its response to parking issues and in its complaint handling. The landlord was ordered…
202423429 Housing association
The Ombudsman found service failure in the landlord's handling of its request for the resident to relocate her garden table and chairs (due to failure to fairly apply its communal areas standards policy and poor record…
202415991 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the grounds maintenance service, as the landlord failed to keep commitments made in its stage 2 response and the same…
202432294 Housing association
The Ombudsman found the complaint about the level of service charge for window replacement works was outside its jurisdiction. It found reasonable redress in the landlord's handling of the resident's concerns about…
202436232 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould (repairs completed 2 months late) and noise nuisance (ASB policy not consistently followed, incomplete records), and maladministration in…
202450757
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs..
202127733
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We…
202433023
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint..
202324757
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of…
202400096
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the residents reports of anti-social behaviour (ASB).. Total compensation ordered: £768.
202318487
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures in the…
202308302
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the communal area. Reports of antisocial behaviour (ASB)…
202414519
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint..
202311541
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202204257
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of poor communal cleaning. The Ombudsman has also considered the landlord’s record…
202200086
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…
202123661
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant documentation. The…
202122651
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports that a bank of land in front of her property was not being maintained regularly by the landlord..
202110185
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home..
202003370
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to…
202102346
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s concerns about the location of the bin storage area, the standard…
202100890
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered..
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