Thurrock Council

The complaint about the landlord's response to the resident's report of damp and mould is outside the Ombudsman's jurisdiction because the same substantive issues were pursued and resolved through court-approved legal…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for window repair and replacement. The resident’s reports of damaged roof,…

Maladministration found in the council's handling of the resident's concerns about property condition on move-in, repairs (windows, boiler, communal door), leaks/damp/mould, shed, ivy, shared garden, and the formal…

The Ombudsman found no maladministration, maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s fence repair request. We have also…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Water ingress through the front and rear doors.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident's report of a damaged garden fence..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise from her neighbour.. Total compensation ordered: £500.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of works required in the resident’s property.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports of a leak in the property and subsequent damp and mould. The landlord’s handling of the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and related asbestos works. The Ombudsman has also…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £1350.

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports..

The Ombudsman found maladministration, service failure in the landlord’s handling of the:. Total compensation ordered: £400.

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate crime.. Total compensation ordered: £300.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property transfer request.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs and associated damp and mould..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural survey to be completed..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden.. Total compensation ordered: £100.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the residents reports of an insecure front door..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of ongoing damp and mould in their property..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about its communal service provision..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is…

The Ombudsman found no maladministration in the landlord’s handling of the information provided to the resident concerning a repair which was charged to the resident..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the residents reports of: The initial blocked drain at the property and CCTV survey. Delays to repairs…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of the conduct of a member of staff. Request to keep a pet. Report of outstanding repairs..