Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 48 published decisions.
Together Housing Association Limited's maladministration rate (81%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202341374 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's dissatisfaction with delays in purchasing her shared-ownership property, as the landlord was not responsible for the legal sale…
202449429 Housing association
There was maladministration in the landlord's investigation of damp and property condition concerns due to delays in arranging a repairs inspection and investigating damp and the extractor fan, not in keeping with its…
202336435 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of contractors. We have also considered the landlord’s…
202419414 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the: Decision to stop maintaining the resident’s garden. Associated complaint.…
202400435 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of a member of its…
202442131 Housing association
There was maladministration in the landlord's handling of repairs to radiators at the property, as it failed to complete the repairs within its 28-day policy timeframe (taking 59 days), provided conflicting information…
202416104 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We found there was maladministration in the landlord’s handling of the ASB. We…
202506930 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: A leak and lack of ventilation leading to damp…
202343166 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s decision not to relocate the bathroom extractor fan. We have also…
202427347 Housing association
The landlord was found responsible for service failure in its handling of the resident's concerns about her air source heat pump, due to repairs completed outside policy timescales, unreasonable comments about her…
202329670 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s rescheduling of a roof repair appointment. The…
202422315
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour..…
202416577
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its…
202211696
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint..
202438425
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202422693
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and the associated repairs.. Total compensation ordered:…
202317601
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint.. Total compensation ordered: £1200.
202218487
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown…
202331440 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould, due to delays in completing mould treatment and installing ventilation, and failure to acknowledge health…
202411431
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of damp and mould repairs in the resident’s property.. Total compensation ordered: £975.
202332525
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB).…
202339241
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint..
202327211
The Ombudsman found no maladministration in the landlord’s handling of the resident’s concerns about the landlord’s handling of his rent account..
202418809
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £300.
202301946
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled…
202234002
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the…
202317344
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint..
202300939 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, noting it was responsive, offered mediation, worked with police, and reasonably offered a management move. However,…
202308783
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This Service has also investigated the…
202305709
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the…
202311968
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and…
202327540
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for the heating system to be…
202307129
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling of the…
202318513
The Ombudsman found maladministration in the landlord’s handling of how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s record keeping.. Total compensation ordered:…
202206695
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £100.
202320354
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the applicant’s: Application for a property. Associated complaints.. Total compensation ordered: £350.
202226532
The Ombudsman found outside jurisdiction, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the property. The resident’s complaint..
202213905
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed move. Response to…
202301176
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to…
202211953
The Ombudsman found no maladministration, mediation settlement in the landlord’s handling of the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff conduct.…
202203761
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response to the…
202220628
The Ombudsman found service failure, mediation settlement, maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s responses to: Snags in the property. The resident’s…
202224305
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler..
202127388
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning damp and mould in his property..
202101314
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to the resident’s boiler..
201901281
The Ombudsman found maladministration in the landlord’s handling of The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and…
202017288
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm..
202006550
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged goods that…
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