Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 49 published decisions.
Together Housing Association Limited's maladministration rate (73%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202407451 Housing association
The landlord responded promptly to a fire at the resident's property, attending, assessing damage and arranging roof cover; the Ombudsman found no evidence it caused additional damage or communicated inappropriately, so…
202341374 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's dissatisfaction with delays in purchasing her shared-ownership property, as the landlord was not responsible for the legal sale…
202449429 Housing association
There was maladministration in the landlord's investigation of damp and property condition concerns due to delays in arranging a repairs inspection and investigating damp and the extractor fan, not in keeping with its…
202336435 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about contractors' conduct, nor in its complaint handling. The landlord took reasonable steps to investigate and was…
202419414 Housing association
The landlord was not obliged to maintain the resident's private garden (which she had sole use of), but there was service failure in how it communicated about the grounds maintenance service and managed a temporary…
202400435 Housing association
The landlord's response to the resident's concerns about a staff member's conduct during a phone call amounted to reasonable redress: it investigated, acknowledged unprofessional language, apologised in writing and…
202442131 Housing association
There was maladministration in the landlord's handling of repairs to radiators at the property, as it failed to complete the repairs within its 28-day policy timeframe (taking 59 days), provided conflicting information…
202416104 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports — initial delays in opening a case, poor communication, a lack of a risk of harm assessment and a lack of early action not…
202506930 Housing association
The Ombudsman found maladministration in the landlord's response to a leak, lack of ventilation and damp/mould (it treated the mould but failed to investigate the cause, including damp in the loft, and took too long),…
202343166 Housing association
The Ombudsman found no maladministration in the landlord's decision not to relocate the bathroom extractor fan, as there was no obligation to move it and the landlord reasonably relied on its electrical team's advice.…
202427347 Housing association
The landlord was found responsible for service failure in its handling of the resident's concerns about her air source heat pump, due to repairs completed outside policy timescales, unreasonable comments about her…
202329670 Housing association
The Ombudsman found no maladministration in the landlord's rescheduling of a roof repair appointment, as it reasonably prioritised emergency repairs caused by weather and communicated the change appropriately. It found…
202422315 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the conduct of an employee, as it investigated, considered the CCTV evidence and explained its decision. However, it…
202416577 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports, including his concerns about discrimination and information sharing, due to poor record keeping, failure to investigate…
202211696 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's front door replacement (including letter box and spy hole requests), as the landlord had no policy obligation to provide a spy hole…
202438425 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour (ASB) reports — arising from a warning letter sent to the wrong address, an unannounced visit without full…
202422693 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports about the roof and about damp and mould and associated repairs. It delayed a specialist survey, did not complete all repairs…
202317601 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise nuisance from a neighbour (failures to assess/reassess risk, follow its ASB policy, agree action plans, and consider…
202218487 Housing association
The Ombudsman found reasonable redress for the landlord's handling of window repair delays (over a year delay, poor communication) and complaint handling (stage 2 response took 28 working days), with the landlord…
202331440 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould, due to delays in completing mould treatment and installing ventilation, and failure to acknowledge health…
202411431 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of damp and mould. Although it responded to many repairs within target timescales, it did not apply its policies consistently — it…
202332525 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour (ASB), but service failure in its handling of the associated complaint due to significant delays and…
202339241 Housing association
The complaint concerned the landlord's handling of reported flooring repairs and the associated complaint. The Ombudsman found the landlord had offered redress (an apology and £200 compensation for the repair delays)…
202327211 Housing association
The resident complained that the landlord's weekly rent collection caused his account to fall into small arrears during part of each month and that he was overcharged. The Ombudsman found the landlord acted in line with…
202418809 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports. The landlord failed to open a case promptly, did not complete a risk assessment or action plan, communicated…
202301946 Housing association
The complaint concerned the landlord's handling of the resident's reports about car parking facilities and her request for a disabled parking space. The Ombudsman found reasonable redress: although the landlord gave…
202234002 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's rehousing request (overcrowding and repairs) and in its complaint handling, but found service failure in its handling of the…
202317344 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's request for permission to install a gate, because its initial decision was made outside its 28-day policy timeframe and gave no reasons.…
202300939 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, noting it was responsive, offered mediation, worked with police, and reasonably offered a management move. However,…
202308783 Housing association
The complaint concerned the landlord's handling of reports about 2 trees in the resident's front garden blocking light. The Ombudsman found service failure because the landlord did not assess the property internally to…
202305709 Housing association
The Ombudsman found service failure in the landlord's handling of communications about the annual gas safety inspection, including warning letters sent in error, unannounced visits, and a forced-entry visit after the…
202311968 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs in the property, including damp and mould issues, and its subsequent offer of compensation. It ordered the landlord to apologise and pay a…
202327540 Housing association
The Ombudsman found severe maladministration in the landlord's response to the resident's reports of damp and mould, and maladministration in its handling of the request to replace the heating system and in its handling…
202307129 Housing association
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of high temperatures in the property: it failed to put in place a full and lasting resolution, did not keep the resident…
202318513 Housing association
The Ombudsman found maladministration in how the landlord handled blocked drains at the property (it took over 13 weeks to restore washing facilities and failed to act reasonably to mitigate the impact on a vulnerable…
202206695 Housing association
The Ombudsman found no maladministration in the landlord's handling of a reported rat infestation and water contamination, and no maladministration in its gas safety handling. However, there was service failure in the…
202320354 Housing association
The Ombudsman found maladministration in the landlord's handling of the applicant's application for a property (it withdrew a property offer too hastily, did not follow its allocations policy, failed to refer to its…
202226532 Housing association
The Ombudsman found the landlord's handling of repairs to the property was outside its jurisdiction, but there was reasonable redress in its complaint handling, ordering £300 compensation and a written apology.
202213905 Housing association
The Ombudsman found maladministration for the landlord's response to reports of damp and mould, due to repeated delays completing repairs, poor communication, and failure to consider the resident's vulnerabilities.…
202301176 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould and of drainage issues to the front and back gardens, and service failure in the associated complaint handling. The landlord…
202211953 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, its response to the resident's complaints about staff conduct, or its handling of the formal complaint. The landlord followed its…
202203761 Housing association
The Ombudsman found maladministration for the landlord's handling of outstanding repairs (fascia, window/door seals) which were delayed for over two years, and for its complaint handling which took 66 working days for a…
202220628 Housing association
No maladministration for snags handling (landlord appropriately referred to developer). Maladministration for ASB response: unreasonable delays issuing warnings, poor updates, no consideration of protective measures,…
202224305 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs to the resident's boiler, concluding it acted within its policies and timescales and appropriately signposted financial support.
202127388 Housing association
The Ombudsman found maladministration in the landlord's handling of a resident's complaint about damp and mould. The landlord delayed recognising the complaint, failed to communicate after an inspection, delayed…
202101314 Housing association
The landlord's contractor attended 35 minutes late for a routine boiler repair appointment. The landlord acknowledged the failure, apologised, and offered £20 compensation which the resident accepted. The Ombudsman…
201901281 Housing association
The Ombudsman determined that the complaint was outside its jurisdiction because the matters raised had been, or could have been, considered by a court as part of legal proceedings including an injunction, possession…
202017288 Housing association
The resident reported a carbon monoxide alarm sounding; the emergency gas contractor attended and disconnected the gas supply. The landlord failed to follow its procedure, did not attend within 24 hours, and delayed…
202006550 Housing association
The Ombudsman found no maladministration by Together Housing Association in handling a kitchen ceiling leak repair, as delays were caused by the resident's lack of access. Three other complaint heads (refurbishment…
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