Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Tower Hamlets Community Housing's maladministration rate (82%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
202401189
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and…
202344665
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way…
202317332
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s: Handling of the resident’s concerns relating to…
202307854
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint.. Total…
202219421
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s…
202224268
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate where he lived..
202215996
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to a leak into the resident’s bathroom. Complaint handling..
202126826
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request that it enforce the terms of the lease at a neighbouring property. The…
202116245
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of : The condition of the property the resident mutually exchanged into. The landlord’s handling of remedial repairs. The landlord’s…
202008313
The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s response to the resident's concerns about the services it provides and the service charges for…
202001334
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord's handling of the resident’s request for an emergency repair to the communal front door lock. The Ombudsman has also…
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