Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Tower Hamlets Community Housing's maladministration rate (84%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202409459 Housing association
Maladministration was found in the landlord's handling of the resident's ASB reports, as it failed to follow its ASB policy, communicate within reasonable timescales, and keep to its agreed action plan. No…
202440368 Housing association
The Ombudsman found service failure by the landlord in its response to the resident's concerns about repairs to a neighbouring property and the impact on his building insurance and service charges. The landlord…
202506366 Housing association
The Ombudsman found maladministration in the landlord's handling of delays in changing the resident's bathroom to a shower room, due to a delay of over 4 months in internally processing the Occupational Therapist's…
202312759 Housing association
The Ombudsman found maladministration by Tower Hamlets Community Housing in three respects: failure to comply with Section 22 of the Landlord and Tenant Act 1985 by not providing facilities to inspect supporting…
202436341 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a leak and subsequent damp and mould in the bedroom (unrepaired for over a year) and in its handling of reports of a lack of…
202206352 Housing association
The Ombudsman found no maladministration in the landlord's handling of multiple reported leaks and the subsequent damage to carpets and ceilings. The landlord responded promptly to emergency reports, completed repairs…
202410129 Housing association
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, which had persisted over a 12-year period without a lasting resolution, and service failure in its handling of asbestos…
202309641 Housing association
Severe maladministration was found in the landlord's handling of alleged ASB (noise nuisance), as it failed to follow through on its proposed actions, complete risk assessments despite the resident's disclosed mental…
202401189
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s report of mice. Response to the resident’s report of repairs to the property and…
202344665
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way…
202317332
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s: Handling of the resident’s concerns relating to…
202307854
The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint.. Total…
202219421
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s…
202224268
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate where he lived..
202215996
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to a leak into the resident’s bathroom. Complaint handling..
202126826
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request that it enforce the terms of the lease at a neighbouring property. The…
202116245
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of : The condition of the property the resident mutually exchanged into. The landlord’s handling of remedial repairs. The landlord’s…
202008313
The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s response to the resident's concerns about the services it provides and the service charges for…
202001334
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord's handling of the resident’s request for an emergency repair to the communal front door lock. The Ombudsman has also…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.