Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 23 published decisions.
Tower Hamlets Council's maladministration rate (52%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202209790 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's decision to accept a notice to quit a joint tenancy and re-grant a sole tenancy, due to poor record keeping of the Housing Management Panel's decision and failure to…
202231818 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the roof leak into the resident's property. While the landlord took reasonable steps to address the water ingress, it failed to communicate adequately…
202307247 Local authority / ALMO / TMO
Tower Hamlets Council failed to resolve a secure tenant's window repairs reported since 2017, with over 134 weeks of unreasonable delays, poor communication, and failure to consider the vulnerability of the household.…
202226420 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of a foul smell or in its complaint handling, but recommended a drainage survey and air quality test.
202222795 Local authority / ALMO / TMO
The Ombudsman found the landlord's £120 compensation offer, made via mediation, was reasonable redress for delays in repairing a leak from the flat above that exceeded its response timeframe by 13 working days.
202232573 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of damp and mould, nor in its handling of the associated complaint. It nevertheless recommended the landlord review its…
202221997 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's heavy-handed response to a suspected leak, including threats of forced entry despite its own notes showing this was disproportionate, and a failure to consider the…
202219354 Local authority / ALMO / TMO
Maladministration for the landlord's handling of a leak from a communal water tank overflow pipe, taking around six months to resolve with poor record keeping, lack of communication, and failure to address water damage…
202118126 Local authority / ALMO / TMO
The landlord was found to have service failure for taking two months to repair a leak and for poor complaint handling, with £100 total compensation ordered. No maladministration was found regarding the landlord's…
202102736 Local authority / ALMO / TMO
The landlord was found to have maladministration for unreasonably refusing the resident's request to keep CCTV she had installed due to antisocial behaviour and threats from a neighbour, without properly considering her…
202116352 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Tower Hamlets Council regarding its handling of repairs to the resident's balcony door and windows. The landlord acted reasonably by arranging inspections, carrying out…
202100772 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to replace the communal boiler flue system rather than install individual boilers, and no maladministration in its handling of the Section 20…
202102768 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of a resident's report of a recurring leak. The landlord took reasonable and proportionate steps to identify and resolve the leak, including multiple…
202003166 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's failure to switch on heating in 2019 (having offered £45 compensation), service failure for poor communication about heating and hot water outages in 2020, and…
202102251 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the Council's handling of the resident's housing application and queries about rent arrears was outside its jurisdiction, as these matters fall properly within…
201913189 Local authority / ALMO / TMO
The Housing Ombudsman determined that both aspects of the complaint were outside its jurisdiction: the service charge liability dispute was better suited to the First-Tier Tribunal, and the freehold purchase request…
202013924 Local authority / ALMO / TMO
The Ombudsman found that the landlord made reasonable redress for service failures in its response to the resident's water ingress and mould reports. The landlord acknowledged delays and communication issues, completed…
202010991 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of a leak from a leasehold flat above the resident's property, including failing to update the resident, inappropriately telling the resident to liaise…
202016524 Local authority / ALMO / TMO
The Ombudsman found service failure by Tower Hamlets Council regarding its response to a leaseholder's reports about damage to walls and floors. While the landlord's initial investigation was reasonable, it failed to…
202008756 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about compensation for a Right to Buy application handling was outside its jurisdiction, as it concerns the Council's local authority functions and falls within the…
202005008 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord in its response to the resident's ASB and noise reports. While there were delays, communication failures and poor complaint handling, the landlord acknowledged…
201915515 Local authority / ALMO / TMO
The landlord gave incorrect advice telling the resident to arrange his own repair to a communal water tank, which it was responsible for, costing him £180. It then unreasonably refused to reimburse him despite a…
202005068 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of damp and mould reports, as it took at least five years to diagnose and fix a hidden leak causing recurring damp and mould. Service failure was found…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.